SBH Costa Calma Beach Resort Hotel

I travelled to SBH Costa Calma Beach Resort with my 6 year old to celebrate his birthday. We arrived late in the evening and missed dinner, but the hotel had a room with sandwiches and small snacks for us to eat. The choice was limited but at least had something to eat. Check in was easy and we was allocated room 533, which had a great sea view. The room was basic but clean. There was no safety deposit box. I went back to reception the following day as we paid for it and they agreed to get one sorted within two days. This wasn’t fitted the entire holiday, even after I chased this as I wanted it for my son’s Nintendo switch and our passports. This was the only disappointment we experienced. We upgraded and paid the 5eur per day to get a wrist band that allowed us to use all the other SBH hotels nearby. We only used the next one up along the beach, which was nice. SBH Faro Beach. The pool was smaller but the service appeared better. Drinks was bought round and offered by the waitress, whereas at Costa Calma they didn’t do this. The swimming pools at Costa Calma Beach were lovely. There’s three bigger pools and two baby pools. There are plenty of sun beds so no need for sun bed wars. There was one incident with one of the pools (the one furthest away), where a child cut his foot open quite badly on the bottom of the pool. There’s a number of missing floor tiles that may have caused it. The hotel allow glasses around the pool as-well, so there may have been broken glass in the pool (it wasn’t clear the cause). But the child needed six stitches and was in a wheelchair for the rest of his holiday. The hotel grounds are well maintained generally. There are a number of wall tiles missing that would be simple for the hotel to repair and make it look much nicer. But this did not affect the incredible views and pool areas which were nice to sit around. There’s a pool bar and main hotel bar. During the evenings there’s a mini disco and entertainment of some sort. We itched an acrobatic show, animation dance show, played bingo and watched a live singer. It was great for families to enjoy. Most of the staff were friendly, however a few wasn’t so engaging which is a shame. The animation team was really good. They really encouraged everyone to participate. Pablo and Alvaro were amazing with the little ones. They seemed more active when running the kids club. The girls liked to get the children colouring which wasn’t for my little one. But they did let him play with other toys and make loom bands. He loved going to the kids club by the end of our week. Beachy the mascot was great fun for the kids. They all loved seeing him and taking photos along with accepting hugs and high five’s. The main reception area is lovely and modern. There’s plenty of space to sit and relax and cool off. The hotel offers a good selection of food at breakfast, lunch and dinner. There do the most amazing cakes and my son was a massive fan of the chocolate fountain. The waiters/waitres

I stayed here in nov 24 and March 25 … we were pleased to choose a separate bedroom incase either of us snored … the reason we came back is because the food was so nice and all was fresh and cooked like you would want to cook at home not too processed like most hotels … the hotel grounds are perfect with the little beach and always enjoyed the coffee and the separate pool bar in the day lots of entertainment happening all the time but we just relaxed on a sunbed and had a swim or took a walk to the town or the bus to another resort… cannot fault this hotel ****please don’t be put off with the bad food reviews I find that to be very peculiar as the food was the best part,(my food photos show this and this was me randomly choosing what I fancied at the time, there was so much choice, I was always respectful and only put on my plate what I could eat ( I don’t like to be wasteful) but yes I’d go back again and again) and the staff are exceptionally friendly and the waiters in the restaurant work so hard and can’t help enough. From an honest English tourist

We had amazing time in SBH Costa Calma Beach Resort. The hotel is beautiful, food delicious. The location was very good, just beside the beach. Our room view was unforgettable. All staff nice and friendly. I felt like in paradise... Thank you!

As a family and four, we have really enjoyed our stay. We often go to the Caribbean so there’s something that’s close to the UK. It was really like a little Caribbean experience beautiful beach huge hotel lots of pools to choose from. The staff have been fantastic all I can really hard overall it was a very clean and tidy hotel. If there is any mess it’s actually generally down to the people that are staying here as that does happen. Don’t let the bad reviews take you off guard people will just moan about anything. Food was great as an all-inclusive. What more can you ask for Drinks on tap beautiful scenery. I would definitely recommend this hotel for anybody that’s coming to the island and probably the chains are pretty much the same thank you SBH for your kind hospitality and great service. The weather has been fantastic anybody that’s going to enjoy your holiday

In the room no kettle. Tea, coffee sugar. Depending on your location you have to walk quite a way to get a drink. Not enough plug points in town rooms. It says disabled friendly but it's not, lots of stairs and distances. Chair in room metal showing and furniture Needs updating. Furniture damaged. Bedding and towels holes in. Freezer is packed with ice, we reported it but nothing has been done. Advertises online that there is a gym but it's 15 minutes away, not on site. It's in another hotel. Pool area Lots of tiles broken around the pool area. Not enough cushions to go on the sun loungers. And in the lounge - basket chairs with no cushions on them. Not all bar areas are open. So lots of walking to get hot and cold drinks. Alcohol is not nice, it doesn't taste how it should. Food area Plates and cups in food area, are not checked, so they are dirty. Food not labelled in the serving areas. In the bar area, had to ask for glasses. There is always something to eat for Breakfast, lunch or dinner. On the last day the hash brown were cold. Entertainment. WiFi signal is very poor, can't use in rooms. Only in certain areas. Very slow. Entertainment is ok. 10 Euros deposit for beach towel. Should be a smoking area. Not by the pool. It doesn't deserve a 4 star rating.

Food is the same everyday for lunch and dinner, pasta undercooked and most of the chicken dishes were raw. Dirty plates and glasses all of the time. Pool bar was not open during the duration of our stay which meant the other bar had queues and there was not enough tables and chairs for everyone. Our room had an ant infestation, which we told reception and they said the cleaner would sort it but it never got sorted which meant ants were all over the floor in the bathroom and bedroom. Rooms have a slight odour especially when it had been cleaned. Floors were ridiculously dirty which meant your socks and feet would be black. When they did mop the floors it smelt like something was rotting. Rooms are very outdated, mould on the walls and paint chipped off a lot of them. The staff didn’t really speak at all unless you gave them a tip. If you don’t tip the staff, expect to have rubbish made drinks here. If you want a relaxing holiday just for the sun then go here but if you want to explore go somewhere else as there was not a lot to do around the town and the taxi’s are very expensive. Overall, this hotel should not be a 4 star hotel, it is a 2 star at a push.