SBH Costa Calma Palace Thalasso & Spa

Have to write and review such an amazing hotel & staff team. We didn’t book this hotel originally but were upgraded due to Crystal being partially renovated. Our experience at the Palace has been exceptional! Concierge desk are polite and welcoming! Room is super size and view is out of this world. Heated swimming pool is amazing! Food selection is vast, not too impressed with Vegan selection but there are a couple of choices nightly! Fresh veggies & fruit galore! Cannot fault it here! Exceptional value for money!

A wonderful hotel with guests of many nationalities and varying ages who were polite and very pleasant.A “hello” and a smile in any language goes a long way so those who say other guests weren’t friendly,check yourselves! The staff on reception Pepe,Yousef and Frank are just fabulous and super kind,all spoke perfect English and catered to my every request and query with pleasure.My room 741 is just beautiful with amazing views and spotlessly clean The ladies here work hard to keep this hotel immaculate The food is gorgeous If you can’t find something great to eat here,there’s seriously something wrong with you! It’s fresh,well cooked and there is variety in abundance.The chefs and restaurant staff are more than happy to help you,as they did with me when I couldn’t find my table The pool is a lovely temperature and great size to get those lengths in,snack bar and drinks bar lovely The beautiful beach is a hop,skip n a jump away with turquoise water and white sand,you can walk for miles and it’s great for the soul! I still have 3 days left here and I’m excited to wake each morning to see what the day brings Please don’t believe the negative nancys on here,I’ve truly enjoyed every second.I wouldn’t hesitate to recommend this hotel to anyone looking for a relaxing and peaceful break.Its just wonderful and will hold a special place in my heart ❤️ xxxx

Quite a disappointing experience- NOT a family hotel, even though pools are supposedly designed for fun. No balls,, no snorkels or goggles, essentially, no fun. The hotel guests are mainly German and over 50. Two Germans screamed at us because we were enjoying a family conversation with our well behaved grandchildren- we were told to ‘silence’! - so don’t bring your children here if you want them to enjoy themselves. Rooms are very dated. We paid extra for a superior deluxe with sea view. However our daughters rooms were identical with exactly the same view but they paid less.The hotel is very ‘tired’ and in places desperate for attention. In our room the bathroom tile grout was awful and shower gel dispenser hanging off the wall. Air conditioning pushed out only warm air and the fan clicked constantly. The refrigerator was barely cold. With the exception of one or two, the staff seem tired, over worked and generally miserable. Pick your time for breakfast as when busy the staff just can’t keep up, we felt sorry for them as there just weren’t enough of them and some of the guests were quite rude - no wonder the staff aren’t happy. You can’t pay for anything in the hotel with card payments - it’s cash or on your room. The beach is lovely but you do have to pay for the loungers which we didn’t mind. The beach bar is great food. Search out the nice restaurants close by: Manama, Asia Garden and 555 are great. Don’t go to ‘China Town’ it was awful. Sorry to say we wouldn’t return to Costa Calma Palace. They should definitely advertise as family ‘unfriendly’ or German adults only. Hope this helps other families considering booking as we don’t usually do reviews

The room wasn’t as clean as I hoped, which was disappointing for a 4-star hotel. I had requested a late check-out by just one hour (still well before check-in time for new guests) and even offered to pay extra, but they didn’t accommodate me — despite the hotel not being full. One thing I wish I knew before going: German! Around 90% of the clientele is German, and that’s reflected even in the buffet, which leans more towards German dishes than Spanish ones. Another downside is that still water isn’t included in the half-board package — a small bottle costs €3.10, which I found quite exaggerated. The language barrier was also an issue, as most of the staff speak only German or Spanish, and very little English. That said, all the waiters I interacted with were genuinely lovely and did their best, which definitely made the experience more pleasant.

The 2 night stay was spoiled by dreadful attitude of reception staff. First reception presented me with bill & room was already paid for. I asked if room had clear view to beach, receptionist said’How do I know am I supposed to go into every room and check, you need to look!’ I enquired 4 times about shuttle to airport but receptionist on next shift didn’t speak English! I was then informed shuttle has to be booked 2 days in advance by exceptionally rude receptionist. Kettle was broken and took 3 calls to get replacement. I travel a lot for work & pleasure & I don’t think I’ve ever experienced such ‘attitude’. Thalassotherapy pool was in very poor repair & pool was one of the reasons I’d chosen hotel. Bar & restaurant staff excellent. I don’t usually give reviews but reception were so rude, I was rather upset, I feel other travellers should be warned!

So once it was a palace, but not anymore... The most beautiful in this hotel is the ocean and nothing more. The beach is really wide and beautiful, though I wasn't lucky with the weather. It was very windy with less sun and few days in a row the sand from Sahara was blowing so much that everything was covered in a some king of fog. The hotel is old, the bed, the whole furniture and bathroom is from the beginning of 2000. Breakfast and dinner was good, but pretty often fish and meat were too salty. The guests are allowed to have a dinner from 17:30 till 19:00 and from 19:30 till 21:00. During the check-in you will be informed on your dinner time. Some entertainment are held evenings, during dinner and 2nd part after the dinner. You aren"t able to have a walk on the beach evening as there"s just 0 which is disappointing. The hotel is probably the best for seniors, calm with no stress.I can't recommend it, unfortunately.