H10 Tindaya

We had a lovely welcome to the hotel by reception, we were given lots of paperwork to read about the hotel, and had some water and chocolates on the table when we arrived in to our rooms. We found our room, and they were spacious and up to date. Although there was no kettle in the standard double rooms, and even after requesting one, it didn’t arrive. Air con worked well. Room cleaned regularly. The safe is €20 to use, which is ridiculous that you have to pay to protect your stuff from their staff. The food was poor, often stone cold, limited choices, very repetitive, and no children’s options. Lots of long ques to get to the food stations such as the pancakes, or omelets or pasta or fish/meat stations. Often you were waiting on food to be refilled, or for plates or glasses so you can get a drink or some food because they have ran out of clean ones, there is a lack of staff and nothing is topped up very quickly at all. You even had to que to get into the restaurant, often there was plenty of tables available but they were full of dirty plates, as there just was not enough staff to cope. I would often walk past the que and go and move the dirty plates on to another table, then go behind the waiters station, get clean cutlery so we could sit down and eat, rather than wait 40+ minutes with a 5 year old getting bored and miserable in the queue. There were two front of house staff at the entrance of the dinning room, who just stood and watched the waiters clearing tables, no one seems to help others, to get the jobs done, it’s not their job, and they certainly do not help. They just stand and watch! The snack bar was vile, and the chef even worse, cold hard pizza was served every day, amongst other things and nothing replaced until it was gone regardless of the condition of the food. They would run out of clean plates, or cutlery, and no one was in a rush to top them up. I plated some food up at the snack bar one day, by the time someone had brought more cutlery out, my food was absolutely stone cold and inedible, so I threw the whole lot away and started again. Bins were often over flowing, dirty plates piled up. It seemed there just was not enough staff, and it wasn’t the problem of other staff to help. There was a lovely little coffee shop, that’s only open during the day, it doesn’t hold any pool safe cups, so you have to go down to the pool, to get some plastic cups to be able to get the drinks to take them around the pool. The coffee shop isn’t near the pool. The pool area was also dirty, we didn’t want to put our bare feet on the floor next to our sun lounger so often remained in our flip flops. The bins over flowed. It was the life guards that collected cups from around the pool. Doing multiple jobs. The pools are salt water. The pool bar pool is the warmest, but the kids were not allowed any toys or inflatables in there, and the life guard was so strict and rude. The inflatables were only allowed in the pool where the slid

Excellent hotel. Staff friendly and very helpful.We went priviledge which we would recommend. The hotel is built over 6 levels but there were a lot of lifts if you needed them. Brilliant pools.The beach was very sandy and cleanThe restaraunt had a very good menu and the fish of the day was great. I would like to praise Abbas on reception and Babara in the priviledge restaurant for their high standard of service.

If you’re considering booking H10 Tindaya as a spa retreat, be aware that the spa facilities, such as the sauna, steam room, and indoor pool, are not included in the price—even if you’re all-inclusive. Access to these facilities costs an additional €15–€25 per person, per day, which feels excessive. Treatments are understandably extra, but basic access to the spa should be included, especially at a hotel marketing itself as a spa destination. Another downside is the lack of heating. While Fuerteventura is known for its warm climate, nights can get chilly, and unfortunately, the hotel doesn’t provide any form of heating. The only solution offered was an extra blanket—portable heaters are apparently not an option. For a hotel of this caliber, it’s surprising that such a basic amenity is overlooked. The beds are another disappointment—rock-hard mattresses that make it feel like you’re sleeping on the floor. Comfort clearly isn’t a priority here. As for drinks, a gin and tonic will cost you a staggering €11.30 if you’re not on an all-inclusive plan, which seems excessive, even by hotel standards. On a positive note, the air conditioning is extremely effective either in or off! We came for some winter sun and some heat which is the case during the day, by night your transported to an Alaska wilderness in the rooms of H10 Tindaya with no basic heating facilities available. Overall, H10 Tindaya falls short of expectations in several key areas. Unless you’re prepared to pay extra for what should be standard amenities or sleep uncomfortably, you might want to consider other options.