D'Angleterre, Copenhagen

We were very fortunate to get reservations in the hotel over Christmas. The hotel was beautifully decorated inside and outside. After checking in, we were taken to our room. It was spacious and lacked nothing. There was a large sitting area with fruit and pastries on the table to welcome us, a large walk in closet, and an equally large bedroom. The room had a full bath and a powder room, robes and slippers, a safe, and a spectacular view looking over the ice skating rink. Special surprises were left in our room each evening. The hotel was very quiet and the bed was very comfortable. It was a short walk to shopping and restaurants. When in Copenhagen I would recommend staying at this hotel.

If you want to stay at the ultimate luxury hotel in Copenhagen, expecially over the Christmas holidays, the renowned D'Angleterre is the best! Elegant, exceptional service (front desk, concierge and room cleaning staff) and beautiful decor. And don't miss the breakfast buffet as it's fantastic. The only reason I didn't give D'Angleterre 5 stars is because of their oversight with products and a cheapness with "gifts". We stayed in a suite ($1500-$2000 a night) over Christmas and were given 1 cupcake size cake for the room. When I asked if we could have 2 given there were 2 of us - the maid said no - 1 per room! Compare this attitude to staying @marbellaclubh / Marbella Club in Marbella, Spain where you are given a generous assortment of treats over the holidays. We were also charged $80 for products, which was removed after we questioned this charge. We had asked for additional soap while staying there as 1 tiny soap was not sufficient for 2 people - and believe this was the reason for this charge given we did not remove any bottles of products. D'Angleterre's hotel policies need to be reviewed and improved in terms of the small touches that make the difference with the overall hotel experience. At these prices and caliber of hotel, no guest should ever be concerned about asking for more soaps/products or an extra Christmas cupcake!

A very friendly hotel with all the staff ready to help in whatever way they can. Reception helped in sorting out great places to eat. Overall a great experience. Looking forward to coming back. Room service staff extremely quick in getting the order to the room.

If it is not the best one in Copenhagen, I can hardly imagine another hotel which could be better. Ideally located in the heart of the old city, this very elegant palace offers an incomparable level of service and an extremely refined environment / atmosphere. Our stay couldn’t have been better !

Everything was perfect. Flowers in the lobby and the suite. Treats every day. Delicious breakfast. Comfortable bed and seating. Great bathroom. But, my favorite part was the luggage "storage" arrangement. Instead of the single, pitiful luggage rack that most hotels provide, this one provided 2 permanent raised niches on either side of the closet to place the open suitcases in. Under those were a set of large, low drawers. These were perfect for unpacking and allowed all items to be viewed easily. This is the best arrangement I have ever seen in any hotel. Such a pleasure. Oh yes, for early arrivals... if your room is not ready, they have a private guest lounge with chaises where you can rest from jet lag. Of course, stocked with water, coffee and flowers.

I have stayed here several times and it is always luxury at its finest. I was a bit miffed though by a rather "insensitive" front desk clerk when I checked in. Having booked through Centurion at Amex, I was hoping for an upgrade. Was a special occasion (wife's B-day) and he was a hard "no. We are fully committed". I didn't buy that based on the flow of people around, so, I challenged it. More on that in a moment. We got to our room. (203). It was adequate, but small and the bed is literally 14 inches from a step (which yes, I kicked in the middle of the night and about broke my toe). Didn't have any luggage racks, missing a chair (there was one at the table and two of us). So back to my challenge. I called BS on the "we are full" argument. So, I called after we got back from dinner the front desk (spoke with David the manager). Nice guy. I did my homework first (it was almost 10 at night). I called Amex and ASKED if there was availability that night for two nights of my stay. There were several higher caliber rooms available. I also went to the hotel's website and sure enough, could book several "higher category" rooms for that night (for both nights). David finally acknowledged there was upgrade options. Offered to move us, but packing again at 10 at night wasn't high on my priority list. Next morning, David moved us (to where we should have been in the first place). A wonderful room. Made the stay a great one, but shorted me out of a night. Moral to the story, if you're a hotel and you offer an upgrade to FHR members as part of the amenity, you sure as heck better plan on the card holder doing their homework when you don't. I paid a ton for this hotel and while (David) did move me, it was a disruption that should not have happened in the first place. So, make sure you double check things, and don't be afraid to challenge the staff on their comments.