Reflections Tower Two

We have stayed in 4 bedroom apartment several times. Excellent location, eateries closeby. Disappointed this trip. Dirty utensils in drawer, coffee machine not working, steam oven not working, smelly drains in 2 bathrooms, no instruction manuals for appliances and unable to find manual on google. Hair in drawer of dressing table in 1 bedroom and clothing tags found in drawers in 2 bedrooms. Apartment could not have been cleaned prior to our arrival. We were on 12 th floor and painter was lowered to our balcony around 1130 one morning to paint balcony - we were not notified. Could have been an awkward situation. 5 nights for $5.000 plus, we would have expected better. Sharon

Lovely view and a very relaxing experience. Very accessible to shopping area’s restaurants and cafes. One of the best Beaches across the road with a great view of the entire Gold Coast strip. Beautifully lit up at night. Bed and pillows perfect .

This is the most disgustingly dirty, poorly maintained accommodation I have ever stayed in. Do not believe what you see in the advertising photos because what I saw is definitely not what I got. Had I read the numerous other scathing reviews before booking I would have gone elsewhere. While the cleaning manager came and attempted to address some issues, most were not a quick fix. The apartment we stayed in, 1503, needs a major overhaul as many furniture items were broken, damaged and not what was advertised. The apartment had not been cleaned properly in a very long time, was not fit for habitation and should never have been let out. The most disturbing issue is the fact management do not seem to care. While reception staff were apologetic, I waited a month for a response from management to numerous emails detailing the issues. Of particular concern is the mould permeating the apartment. This is unhealthy at best and the cause of respiratory illness at worst. Like the many other unfavourable reviews, there will likely be a response from management to this review apologising for the inconvenience and poor experience. That’s not good enough. This resort needs a visit from the Queensland Health Department. Here are some of the sub standard issues I raised with management: 1. Toilet seat has cover missing where it attaches to bowl 2. Flush button on toilet very hard to depress and sticks 3. Soap dish in shower caked in soap and mould 4. Slats missing under mattress, so no support at head of bed so sleeping downhill 5. Filthy on floor behind bed head and bedside tables including thick dust and cobwebs 6. Bed head and base very scratched and worn 7. Wiped my hand over wall above bed head and it was covered in thick dust 8. Cockroach ran across floor and under bed on first night 9. Glass shelf in shower loose, sloping away from wall and toiletries fell off breaking lids 10. Drain in shower mouldy and corroded 11. Drain in floor beside bath mouldy and corroded 12. Shower hose caked in disgusting mould. Cleaner tried to clean this leaving a strong bleach smell we had to live with 13. Mould on roller blinds 14. Couch worn and uncomfortable. Seat Cushions have lost a lot of padding as well as arm rest 15. Disgusting food scraps, mould, crumbs and nail clippings under couch cushions 16. Scratches along the tinting of doors onto deck 17. Stains on coffee table 18. Fridge/freezer dirty inside with food scraps and sticky residue on shelves and vegetable bins. Also ice trays won’t turn and dispense ice 19. Gas cooking burner caked with cooking spills 20. Oven control knobs have settings worn off. No idea what temperature or setting oven was on. Gas hob knobs also no indicators as to which gas ring they operate 21. Plastic drinking tumbler was pitted, probably been used as an ashtray! We discovered this after giving a child a drink in it 22. Broken drawers in bedroom couldn’t be used 23. Broken window latch 24. Deck was filthy w

Annual visits to Reflections Tower 2, over 11 or 12 years now. Beautiful, clean unit, high floor, ocean view as requested when booked last October, staff helpful and friendly. We bring our own top up supplies. Great location, will be back for the 13 visit next year!

We have been to Coolangatta for a holiday multiple times. We have stayed in 2 other places before, and one in Kirra. Going forward, if we are lucky enough to return to this beautiful place, we will not stay anywhere else other than Reflections Tower Two. The apartments, facilities, and views are outstanding. Apartment had a king size bed, lovely big bath, chrome cast on the TV (yay!!), coffee pod machine, ceiling fans in the bedrooms AND ducted air conditioning, washing machine and dryer - everything you want or need. Every staff member was extremely friendly and helpful. The spa is beautifully warm, and the pool is mildly heated which is enough for swimming year round. Gym facilities also of great quality. Yes there were some scuff marks on the walls in the apartment, but it was all very clean, and we didn’t know about the commencement of scaffolding works on the building during our stay at the time of booking, but everything else was so good that these things didn’t matter. In short, we absolutely loved it!

Disasterously incompetent. We booked direct over the phone. Family of 4 Christmas hols. Flew in interstate. On arrival a terse receptionist said "computer says no" and that because the reception did not send us a confirmation our booking was invalid. Not only that, a rude receptionist said this was "not their fault" as we should have known we needed an email from them. Holiday cancelled at great loss.