Riviera Royal Hotel

Riviera Royal Hotel Reviews

Riviera Royal Hotel

Kaloum, Conakry, GuineaView Hotel Details
Riviera Royal Hotel
Riviera Royal HotelRiviera Royal HotelRiviera Royal Hotel
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Riviera Royal Hotel Guest Reviews

3.8/5
Good
51 review
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(51)
Positive reviews(26)
Reviews with photos/video(2)
Negative reviews(6)
Neurotic Traveller
Garden Suite
Stayed in Aug 2024
Business travelers
8 review
3.7/5
Posted on Oct 7, 2024
It wasn't as good as last time I've stayed.
Guest User
Garden Suite
Stayed in Jan 2025
Business travelers
18 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The room is very clean and big, but please note that there is a distinction between towers and resorts when booking. The environment of the tower is much better, but it is a little expensive, and the service attitude of the front desk is average.
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kuding1968
Deluxe Resort Two Queen Room
Stayed in Jul 2024
Business travelers
27 review
4.7/5
Amazing
Posted on Sep 22, 2024
The room is a bit old, but everything else is very good!
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Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Nov 1, 2024
Originally I gave this hotel a 5/5 because the staff are lovely, but they over charged me and will not give me the refund that is owed me. They ignore my phone calls and emails. Such a shame because the place is nice and the staff are marvelous. Here was my original review: We stayed at the Riviera Royal because they hosted our 1-wk conference of local professionals. I enjoyed my stay at the hotel as the staff were friendly and hospitable. For our conference management, we were assigned Fanta Kakoro, and I wanted to take a moment to say what a fantastic job she did in working with us. She handled all of our guests efficiently and was always professional and pleasant. She managed all issues (all minor) that came up and helped us reached resolution. Fanta is a valuable member of the Riviera Royal team and we appreciate the time spent with her on our conference.
Guest User
Stayed in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 12, 2024
We stayed at the Riviera Royal because they hosted our 1-wk conference of local professionals. I enjoyed my stay at the hotel as the staff were friendly and hospitable. For our conference management, we were assigned Fanta Kakoro, and I wanted to take a moment to say what a fantastic job she did in working with us. She handled all of our guests efficiently and was always professional and pleasant. She managed all issues (all minor) that came up and helped us reached resolution. Fanta is a valuable member of the Riviera Royal team and we appreciate the time spent with her on our conference.
Moudjahed R
Stayed in Jun 2024
Business travelers
4.0/5
Very Good
Posted on Jul 23, 2024
The best place to stay in Conakry: Rooms are huge and immaculately clean, laundry service is very quick (compared to other hotels in the city). The hotel have two restaurants in addition to the coffee area by the lobby used for breakfast. Both restaurants menus have plenty of choices, different cuisines (the restaurant downstairs by the swimming pool Injira is more middle east cuisine oriented and offer a nice barbecue buffet every Thursday). The Siete bar restaurant at the rooftop have a more Asian menu, but every single dish is top notch, the bartender makes amazing cocktails and the staff is very efficient. The swimming pool is decent size and very clean. One of the biggest plus in this hotel is the Gym: the hotel have two facilities, a huge CrossFit gym and a well equipped temporary gym (i think the main one by the swimming pool is being upgraded), the hotel have tennis courts as well. Two ATMs withing the hotel parking area, a barbershop and clothing concept store.
Response from Property: Dear Rafik, Thank you very much for taking the time to share your experience on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. Your feedback is invaluable and motivates us to continue enhancing our services. We look forward to welcoming you back in the near future. Best regards,
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 30, 2023
Great ! The staff are very flexible and willing to go beyong their officially assigned tasks . Food and drink are available any time of day and night . Breakfast is of most high standard and served in a relax , friendly and most definitly family atmospher . I highly recommand this hotel for it's great standards .
Response from Property: Dear Mr DUPONT, Thank you for sharing your wonderful experience at our hotel, We are truly grateful for your kind words and for awarding us a perfect 5/5 rating. It is heartwarming to know that your stay with us was absolutely amazing. Your recommendation of our hotel based on our great standards is a testament to our commitment to excellence, and we are truly honored by your endorsement. Personally, I am deeply grateful to have had the pleasure of engaging in various discussions with you. Your interactions with our team members are invaluable to us, and we cherish these connections with our guests. We sincerely hope to welcome you back to our hotel in the future. Should you choose to stay with us again, it would be our privilege to provide you with another exceptional experience. Warmest regards,
Guest User
Stayed in Feb 2023
Business travelers
5.0/5
Outstanding
Posted on Mar 15, 2023
Since 3 years now my company Aluminal and I always stay in your hotel whenever we come to Guinea. During our stay I have felt like home and the credit goes your managers and staff. The food was good and the rooms clean as well. Special thanks Miss Rachel who made our stay enjoyable and to all the teams. Keep it up with good service I will recommend you to anyone coming to Guinea.
Response from Property: Dear BOUBA, Thank you for taking the time to share your experience with us on TripAdvisor and for giving us a perfect rating of 5/5. We are thrilled to hear that you and your company, Aluminal, have been staying with us for the past three years whenever you visit Guinea. We are honored to be your hotel of choice and to have earned your loyalty. We are delighted to know that you felt at home during your stay with us and that our managers and staff contributed to your positive experience. We take great pride in providing exceptional service and creating a comfortable atmosphere for our guests. We will make sure to share your kind words with our team, especially with Miss Rachel, who will be thrilled to know that her efforts were appreciated. We are also pleased to hear that you enjoyed our food offerings and found our rooms to be clean and comfortable. We strive to maintain high standards of cleanliness and quality in all aspects of our hotel, and we are glad that our efforts were successful. Once again, thank you for choosing to stay at Riviera royal hotzl and for recommending us to anyone coming to Guinea. We look forward to welcoming you and your company back for many more years to come. Sincerely,
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Jan 30, 2023
Fantastic stay, rooms were nice and comfortable. Late checkout was easy. Breakfast and room service were good and Lavile Beavogui at the front desk was great! Not too far from the airport and I would recommend this hotel for a stay in Conakry, Guinea.
Response from Property: Dear Guest, we are very pleased to read that you like the room we accommodated you and that you found it to be nice and comfortable. This is an aspect of primary importance for our guests to feel comfortable in our hotel. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. On the other hand, we would like to thank you for your kind words towards our staff, whom you have personally mentioned. As all our team members work very hard, striving to surpass guest expectations,and we will definitely pass on your satisfaction with the services received to them. Best regards,
Guest User
Stayed in Dec 2022
Solo travelers
5.0/5
Outstanding
Posted on Jan 12, 2023
My stay in Riviera Royal Hotel was excellent . Restaurant service Very good. My second stay here ı noticed thé staff iş More train Now Thé Manager Visharm iş so good. Take care if me Very WELL. He is excellent and thé company Will need of hım a lots. He is Very professional. Thanks again to him
Guest User
Stayed in Nov 2022
Other
1.0/5
Posted on Dec 11, 2022
This was the worst experience ever ! We booked for my daughter’s wedding for almost 30 people we ended be less than that but still a large group around 26! The service is horrible and they are everything except client oriented! Their only interest is money! Nothing else! They don’t care about your confort or your experience as a client. They are rude, incompetent and not reliable ! They don’t value their client ! It’s really sad because they have a beautiful hotel with good commodities but no trained staff and I think évent the Management should go through a capacity building training ! It is a MUST !
Response from Property: Dear hafsae, At Riviera Royal Hotel we strive to deliver an excellent service to our both national and international clientele. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area. Nevertheless we thank you for your constructive remark and apologise for the imperfections you describe in your review. We will make sure to share your review with our head of departments. In this case we require your contact or kindly contact us on +224 660 23 23 23 or by emailing reservation@rivieraoyalhotel.com in other to sort things out and avoiding this in the nearby future.
Guest User
Stayed in Nov 2022
Business travelers
4.0/5
Very Good
Posted on Dec 3, 2022
Stay here from 6 to 13 Nov 2022 in work. Very good installation, great team, young but efficient . Rooms are bigs and comfortable. Food are very good and tasty. Great installation, Gym, Pool, Casino, Restaurant and all the áreas are clean and enclosure very beautiful. Very nice days i passed.
Response from Property: Dear Mr Santos, Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. We have also noted your comments about the rooms and the food offering as well as some of our amenities. Thank you for visiting and we hope you will return soon to enjoy our beautiful property.
Guest User
Stayed in Oct 2022
Business travelers
5.0/5
Outstanding
Posted on Nov 26, 2022
A small paradise , which makes you forget the reality and harshness of the country. Paradise ,made up of a fantastic team . The same ones that always do their best to make everything perfect Its a place that i Will definitely come back and recommend
Response from Property: Dear Mr Marques Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. Thank you for visiting and we hope you will return soon in our beautiful property.
Guest User
Stayed in Feb 2024
Other
1.0/5
Posted on Mar 19, 2024
My worst hotel experience in over 10 years. The shuttle does not pick you up at the airport, you are asked to make do. No proper air conditioning in the room, hello mosquitoes, no batteries in the remote controls, the fridge doesn't work, we rent the coffee machine for 400,000gnf, we charge you for the shuttle at the head even if you are from the same delegation, you are charged for the delivery of a coke to your room at 50,000 GNF while the coke costs 35,000, no breakfast provided for people who are fasting and completely forgetting the tranquility. The rails are 10 meters from the hotel. Day and night it honks. I'll let you imagine what happens next. Just horrible.
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Odila A
Stayed in Oct 2023
Business travelers
1.0/5
Posted on Nov 27, 2023
There were no more places in any hotel in Conakry, so I went there hoping for quality service. The employees are good and cheerful. On the other hand, the fact of being on my back like a thief and on the back of my company, I didn't like it.
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Response from Property: Cher, Nous tenons tout d'abord à vous remercier d'avoir pris le temps de laisser votre avis sur notre établissement. Nous sommes ravis d'apprendre que vous avez trouvé nos employés bienveillants et joyeux. Nous aimerions vous assurer que notre objectif premier est de fournir un service de qualité à tous nos clients. Nous regrettons profondément toute incompréhension qui aurait pu survenir. Nous vous prions de nous excuser si vous avez ressenti une pression indue en ce qui concerne le paiement du service. Notre intention n'était en aucun cas de vous mettre mal à l'aise, mais plutôt de garantir une gestion fluide des transactions pour tous nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur afin de vous offrir une expérience qui correspond pleinement à vos attentes. Nous restons à votre disposition pour toute discussion supplémentaire. Cordialement,