Comfort Suites Columbus Airport

Location to airport convenient. Front desk staff not helpful with general questions - they refused to contact me in my room using the room phone or my cell phone when my grandfather arrived to take me to lunch - he has no cell phone - luckily, I literally went to the main desk to ask a question and he was sitting in the lobby just waiting as they would not assist him. I totally understand confidentiality - having owned a resort myself - but they could have called me on the hotel phone and alerted me that I had a guest without giving any proprietary information about "me"- that's all they had to do. If I was NOT expecting anyone, I just would not come to the general lobby. WiFi /Internet was spotty and continually breaking connection. TV had to be "re-set" each time it was turned off. Had an additional , not disclosed daily charge added to my bill for the use of an in room safe - even if it was not used. Had to request a refund which took a week. Towel set up was short in the bathroom upon arrival, had to go to front desk to get washcloths - floor was not very clean in bathroom. "Suite" furniture is old, stained and very uncomfortable. Hallways needed a good vacuum cleaning. Breakfast offerings were generous and fresh. Has the ability to be a great location - just need owners who care.

Want come back This stay was not good at all, the rooms smelled like smoke, beds are not comfortable, kids running all over the place, coukd not get rest, staff act like they really didnt care.

It’s far from be a quality place Dirty room not properly sanitized. Reception service is poor, often leave the reception alone. Breakfast is a joke no comments. Second night I had no clean bath towels but the worst part is have to beg for hot shower every day and all they say is “sorry” but the water keeps cold to warm. Never hot as it supposed to be. Visible it’s a hotel strategy to save money. Most of these budget places are like that now a days.

The property is good. Did not have any issues during the stay. My room was quiet and the amenities were decent for the price.

Loud!! Could hear every conversation of the people in the room next door. And, NO HOT WATER! Showers were tepid at best.

Worth Staying Here!!! This hotel was great! Very clean rooms, great customer service. Shuttle was not going after 8pm you need to call peioe to areicong ro make arrangements but the hotel took care of it. Breakfast was food, waffles eggs, sausage, yogurts, fresh fruit, breads, bagels donuts, juices great coffee, cereal and more. Close to airport and conveniently located. Will stay again.