Foto Emerald Lake Lodge

Overpriced, Isolated, and Emotionally Draining I booked Emerald Lake Lodge expecting a peaceful retreat, but it turned out to be the most disappointing stay of my Rockies trip. First, the logistics: there is no Wi-Fi or phone signal in the rooms, which might sound romantic until you realize you can’t contact loved ones or access essential information. Parking is far from the rooms, and guests must take a shuttle bus, which runs on the staff’s schedule, not yours. When I asked for help with my heavy luggage, I was simply told to walk uphill alone—no assistance, no directions, no hospitality. The room was cold, humid, and outdated. There was a fireplace, but no guidance on how to use it safely. I couldn’t sleep and felt completely isolated. Worst of all, I felt quietly judged and dismissed, as if not being familiar with their “rustic” system made me an unwelcome outsider. This place might suit those already in-the-know or traveling ultra-light, but for solo travelers or anyone expecting genuine service, it may feel more punishing than peaceful. 整个北美最差的酒店体验！感觉有被区别对待，没有研究清楚他们的接驳车，带了很多行李，没有任何人主动告知，问就让你自己推行李走路爬坡！一点服务都没有！设施落后陈旧潮湿！疯了吧才来这！落基山脉那么多好酒店好景色不差这个垃圾地方！

Love the scenic view of Emerald Lake lodge, it’s easy to get there but the only thing is that there’s no wifi in room

The hotel is very old and not well maintained. The room was dark and had some spiders and cobwebs. The corner was full of dust. It's the worst hotel I've ever stayed at in Banff. There was no Internet or cell phone reception in the room. There was only one restaurant to eat at, which was expensive and very modest. I'm never going back there.

隔音巨差，一間木屋隔出上下4間房。1樓客人10點睡了，抱怨我們上下樓梯聲，壁爐聲，廁所水聲，房間走來走去腳步聲，說話聲，他完全睡不著。搞得我晚上也不好意思走動，也不敢下樓梯出去看星星，也不敢出去拿木頭，沒壁爐的房間是真的冷。房間也沒得上網，手機也沒訊號，像是坐牢一樣。早上7點二樓鄰居醒了，我就被吵醒了，能聽到隔壁的壁爐燒柴聲，聊天聲，擦鼻涕聲，廁所聲。 房間露台說是有湖景，其實90%都被樹擋住了，夏天估計就只能在縫隙看湖。 出入不方便要shuttle，沒訊號沒Wi-Fi就不多說了。 餐廳的Elk也是真難吃，點了medium rare,但也是老得根本咬不動，也吞不下去。

小木屋住起來舒服，風景優美，會有接駁車來停車場接送，check in之後可能會需要搬著行李走一段路去房間，但還是很值得入住。

強烈推薦，雖然路程較遠，但整個酒店就是度假區，非常靜謐建議住上兩晚。餐廳消費不貴雖然選擇不多

非常驚艷的體驗，有幸住在臨湖第一排的房間，相比較banff、jasper住過的其他酒店，才充分感覺到這個酒店的性價比有多高，以後再來banff其他酒店就不去了！