Iberostar Selection Es Trenc

Very nice hotel that was very clean and had a very friendly staff. The views were wonderful the included breakfast buffet was phenomenal. A large variety of different food all very well made. Will stay again if we are ever back in Mallorca!!!

Dahlia was amazing I loved my experience I got a massage as soon as I landed and after my first massage I booked 2 more treatments!! Honestly it was absolutely fantastic I would highly recommend! I wish I can get massages by her every day! Please make sure you get a massage

The hotel is amazing, the staff are friendly, smile helpful and polite. The food is amazing I have a gluten allergy and the chef and staff were very helpful and catered. The rooms are clean with window in bathroom. The seaview from the room is amazing and beautiful. Everything about this hotel is amazing and we will be back soon. The coast line beaches are amazing. There is a club 5 minutes walk away.

Absolutely amazing Seaview room, but this is the only thing that this hotel has got going for it. It’s very rundown, it certainly isn’t a 4 star hotel. Everything else about this hotel was very poor.

Truly very disappointed - went for less than a week with a friend (the price of the all inclusive was cheap) but that doesn't mean it has to be so bad I will say the rooms were basic but clean - the pool side area was fine but tired as was the hotel itself - definitely in need of a modern refurb. Things to bear in mind: The food was not great all inclusive lots of pork (I don't eat pork) no signage, asking for a well done egg in the morning was hard - there were hardly any English speaking chefs in the restaurant - really hard to communicate and to know what each dish was and signage was not aways added Drinks out of a machine (no bottles or cans available to all inclusive had to be bought) No real coffee no barista all again out of a machine No concept of cocktails - never seen a pina colada like the one I ordered there! The snacks in the bar area were none existence - no signage or menus telling you what was available In the room no welcome note or even information on what number to dial if you need reception During our stay 3 times the power went off completely was told it was an area wide issue - this delayed the lunch and they have no generator or one that is not equipped to handle such a power out For an entire day the water was unavailable (even to flush the loo) and that evening there was no hot water to show after a full day out My key for my hotel door never worked so would spend ages trying to get in until it would finally work No hand tissues in the main ladies toilets in the hotel After all of the above on the last day when we were due to leave at 5pm was told no lunch or drinks as leaving that day - it was only after we challenged it were we able to have lunch and when I gave my friend a drink (I still had my all inclusive bracelet) they tried to take it off her. Finally the bombshell of having left my charger in my bedroom only to be told it wasn't' there was enough to sour the whole trip for me - young receptionist with blonde streaks was rude unhelpful and could have prevented an entire scene (i created) by simply walking to lost property and handing it back instead she chose to lie and say was not handed in. This is all a true and honest account of the hotel - however i let all that pass apart from my last point as I was only there for the sunshine and sea but if the hotel /food are important factors to you then I would avoid - no customer service - some of the staff were lovely so wrong to tarnish them all but very basic hotel and absolutely not a 4 star x

We were there with two couples in several rooms and it is not our first time in Majorca. Staff not welcoming, not smiling, bordering on unpleasant. Old standard room without charm. Fortunately, the view is beautiful for the high rooms. We had a bad misadventure with Ana, a waitress who refused us drinks when we were all inclusive and who taunted us without answering us, then her colleague Tatiana who threatened to call the police instead of calling the manager. Canteen food very monotonous and repetitive. No themed meals. The drinks are of poor quality but we didn't expect good quality either for an all inclusive. No snack during the day yet it is an all inclusive. Also no ice cream for children. No entertainment during the day or at the pool. No music at the pool. Very sad atmosphere. Water and electricity cut all day and we were refused a bottle of water to brush our teeth and wash our faces. Luckily Fatima member of staff was there to listen to us and respond to our requests. Conclusion: the value for money is very bad and the hotel really does not deserve the 4 stars.