Courtyard Paris la Defense West - Colombes

Ulasan Courtyard Paris la Defense West - Colombes

Courtyard Paris la Defense West - Colombes

91 Bd Charles de Gaulle, Colombes, 92700, FranceLihat Detail Hotel
Courtyard Paris la Defense West - Colombes
Courtyard Paris la Defense West - ColombesCourtyard Paris la Defense West - ColombesCourtyard Paris la Defense West - Colombes
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

3.8/5
Baik
59 ulasan
Ulasan terverifikasi
Lokasi3.8
Fasilitas3.8
Layanan3.8
Kebersihan3.8
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Semua ulasan(59)
Ulasan positif(28)
Ulasan dengan foto/video(4)
Buruk(12)
Naeem
Deluxe Twin Room
Menginap di Jun 2022
Keluarga
13 ulasan
4.7/5
Menakjubkan
Diposting pada 27 Jul 2022
Family visit successfully completed overall good hotel good location super breakfast
Terjemahkan
Tamu
Deluxe King Room
Menginap di Sep 2022
Sendiri
1 ulasan
4.2/5
Luar Biasa
Diposting pada 2 Okt 2022
Great hotel, good customer service and best price.
Terjemahkan
zijian1028
Superior King Room
Menginap di Feb 2025
Bisnis
26 ulasan
5.0/5
Fantastis
Diposting pada 5 Mar 2025
酒店很好，沒有什麼問題少餐飲非常的豐盛，環境衞生等等的都沒有問題，唯一的問題就是太貴了
Terjemahkan
Tamu
Deluxe King Room
Menginap di Nov 2024
Bepergian dengan teman
3 ulasan
1.0/5
Diposting pada 17 Jan 2025
預訂提前一個多月不給取消，差評
Terjemahkan
Tanggapan dari Properti: Dear Client, On behalf of the entire hotel team, I want to thank you for sharing your feedback. We will share this feedback with the team to understand and avoid this incident from happening again. Sincerely, David.
Tamu
Deluxe King Room
Menginap di Mar 2023
Bisnis
12 ulasan
3.2/5
Diposting pada 1 Mei 2023
Bel hôtel,mais dans un emplacement beaucoup trop bruyant côté tramway et route de grand passage
Terjemahkan
Zongzisteven
Deluxe Twin Room
Menginap di Okt 2024
Bisnis
8 ulasan
5.0/5
Fantastis
Diposting pada 28 Des 2024
住宿方便，餐飲不錯
Terjemahkan
FrogInBoots
Menginap di Apr 2024
Keluarga
5.0/5
Fantastis
Diposting pada 21 Mei 2024
Wonderful accommodating staff throughout the hotel. Spotless rooms and bathrooms with yummy toiletries, very good night’s sleep in comfortable beds.Special shout out to Karidjc, Hussein, special thanks to Ana and Soukaina for their precise attention and organisation.
Terjemahkan
Tanggapan dari Properti: Dear Mrs Foster, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our accommodating staff and that you found our rooms and bathrooms spotless. It's great to know you enjoyed the toiletries and had a comfortable night's sleep in our beds. We’ll be sure to pass along your special shout-outs to Karidjc, Hussein, Ana, and Soukaina. They will be delighted to know their efforts were appreciated. Your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back to our hotel soon! Best regards, Orlando Fingall Front Desk
olly_014
Menginap di Jul 2024
Pasangan
5.0/5
Fantastis
Diposting pada 10 Agt 2024
We had a wonderful stay here during the Paris Olympics, and whilst the hotel is a little way out of central Paris, it has good connections via the T2 Tram into the main La Défense station. The buffet breakfast is ok value at €22 per person, with a reasonable selection. The bedrooms are spacious, modern and have exceptionally comfortable beds. The reception staff were extremely friendly and helpful. If you want a quality hotel at a more affordable rate than central Paris, this is a good option.
Terjemahkan
Tanggapan dari Properti: Dear friend, Thank you so much for leaving us such a great rating! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back soon. Best regards, Andrea Dorador Front Office Supervisor
Explore525722
Menginap di Jun 2024
Keluarga
5.0/5
Fantastis
Diposting pada 15 Jul 2024
Perfect stay with my lil family thank you guys! The reception team 5/5 you guys are amazing! The breakfast was great also and the rooms really comfy and clean! Will definitely come back here! Will recoomand to all my friends and family! A real marriot experience !
Terjemahkan
Tanggapan dari Properti: Dear friend, Thank you so much for leaving us such a great rating! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back soon. Best regards, Andrea Dorador Front Office Supervisor
Margarita P
Menginap di Jun 2024
Keluarga
1.0/5
Diposting pada 14 Jul 2024
I spent a week at this location and I have been a member for over 10 years with Marriott, and Ritz Carlton . The second night as I was walking in to go to my room the receptionist told me to sign for the post card which I had none in my hand it was a picture of my family and I on a river cruise picture, after I tried explaining it to her twice,I had to turn it around to show her it wasn’t. They were hesitant to give toilet paper, and they didn’t want to bring fresh towels also we asked numerous times for face towels and they only gave them to us once in a week! They had a attitude every time we asked for service. This was the absolute worst hotel I have ever frequented . It’s bad enough that the people were blatantly rude but the hotel is not up to standards of a Marriott hotel or our family let’s just say we didn’t enjoy our stay and we checked out and asked to speak to the manager he was not there! I'm looking at the reviews and see that they are finally responding to complaints, my stay was over 4 years ago and never recived a apology or email . I spent a great deal of money their to be treated horrible , and I would never recommend any of my coworker's whom travel alot with over 26,000 employees at one of our 25 locations , family, or friends . Oh I also informed my fellow coworkers in a company email to everyone of my horrible experiance . Bye the way you will spend a lot money on taxies getting to Paris because this location is 20-30 minutes away . I had no idea it was so far away and hope there is no traffic.
Terjemahkan
Tanggapan dari Properti: Dear guest. , We sincerely apologize that your stay did not meet your expectations. Your experience is very important to us. Please know that we take your feedbak seriously and are comitted to making improvements. Thank you for bringing this to our attention. We look forward to welcoming you back in the future. Best regards, Andrea Dorador Front Office Supervisor
melahknee
Menginap di Apr 2024
Keluarga
5.0/5
Fantastis
Diposting pada 24 Mei 2024
We LOVED our stay at this hotel. I was with family and we booked 2 rooms adjoining. The hotel was clean, our rooms were clean, the staff was very nice, professional and we never experienced any problems at all. Breakfast was delicious with a large variety of fresh foods to choose from. They had an espresso/capuccino machine which made the best coffee. David and Soukaina at the front desk were so nice and answered any questions we had and offered suggestions in the local area and offered help with taking the metro to/from the hotel. The location is about 35-45 minutes from the city center and about 25 minute walk to the arch of La Defense, or a 7 minute tram ride. I would stay here again for sure.
Terjemahkan
Tanggapan dari Properti: Dear friend , Thank you so much for taking the time to provide your feedback and for your rating. We truly value your input as it helps us continually improve our services. We look forward to welcoming you back in the future. Best regards, Andrea Dorador Front Office Supervisor
Voyager49139792397
Menginap di Apr 2024
Keluarga
5.0/5
Fantastis
Diposting pada 21 Mei 2024
The rooms were very nice and comfortable and the staff went beyond our expectations. The breakfast was delicious and I would like to give a special thanks to the chef and the staff at the breakfast area for their quality service. Thanks to all and see you soon!
Terjemahkan
Tanggapan dari Properti: Dear Sir/Madam Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an exceptional stay with us and that our staff exceeded your expectations. It's fantastic to know you found the rooms comfortable and enjoyed our delicious breakfast. We will make sure to pass along your special thanks to the chef and the breakfast area staff. Your kind words mean a lot to us and motivate our team to keep providing top-notch service. We look forward to welcoming you back to our hotel soon! Best regards, Orlando Fingall Front Desk
Robert G
Menginap di Mar 2024
Keluarga
1.0/5
Diposting pada 26 Apr 2024
What can you do to improve? First off, how about not lying to your customers? I had to cancel my trip to Paris and reservation at this hotel because I lost my job recently. Called Marriott customer service and was told that my booking was non-refundable. I told them that I had no idea about this, and they said they would contact the hotel directly to cancel my reservation and have my money refunded. After a week I heard nothing but crickets. I called customer service again and they said the hotel said that they didn’t have my contact information. That’s odd, because it was on my reservation confirmation. That was lie #1. Lie #2 came today when I called customer service again and was told that the hotel told them that they tried to contact me but I didn’t respond. Really?!? I want my money back so believe you me I would have responded if they contacted me. Long story short, I’m filing a complaint with Marriott Corporate, disputing the charge on my credit card, and finally NEVER STAYING AT A MARRIOTT OWNED PROPERTY AGAIN!!! I am a Hilton Honors member and I should have reserved with Hilton. You live and learn I guess. This hotel gets an “F” for their horrible customer service. There’s an old saying - “It takes sometimes years to find a customer and only a second to lose one”. They not only lost me as a customer, but I will make it my personal mission to spread the word about their non-existent customer service.
Terjemahkan
Tanggapan dari Properti: Dear Mr RobertgL6592YV, I hope this email finds you well, although I understand that recent events have left you understandably frustrated and disappointed. I want to extend my sincerest apologies for the experience you had with our hotel and customer service team. Your feedback is incredibly important to us, and I assure you that we take your concerns very seriously. First and foremost, I want to address the issues you encountered regarding the cancellation of your reservation and the subsequent communication failures. It's unacceptable that you were provided with misinformation and experienced a lack of follow-up. I completely understand your frustration and disappointment with this situation, and I want to assure you that we are taking immediate steps to rectify it. I have personally escalated your case to our management team and we are currently investigating what went wrong with your reservation and why you did not receive the appropriate communication regarding the cancellation process. Please know that this does not reflect the level of service we strive to provide, and we are committed to making this right for you. I completely understand your decision to take your business elsewhere, but I sincerely hope that you will reconsider staying with us in the future. We value your loyalty and would welcome the opportunity to regain your trust and demonstrate the level of service that you rightfully expect and deserve. Once again, I apologize for the inconvenience and frustration this situation has caused you. If you have any further concerns or if there is anything else I can assist you with. Thank you for bringing this matter to our attention, and I appreciate the opportunity to make amends. Warm regards, Front Desk
Tamu
Menginap di Mar 2024
Lainnya
1.0/5
Diposting pada 22 Apr 2024
Crappiest Marriott ever. Reception desk refuse payment with Apple Pay and cash. After insisting they pretended to be fully booked and refused to cancel and refund booking. Disastrous experience before Olympics. The reception manager named Soukaina is a total waste of space. To avoid!
Terjemahkan
108lavinat
Menginap di Mar 2024
Pasangan
1.0/5
Diposting pada 7 Apr 2024
Came across with one of the most pathetic experiences with this hotel room I can ever describe about!! Courtyard by Marriott you really need to either give better excuses for your non-working air conditioners or just get them serviced so that guests like us who pay a heavy price for these rooms can sleep in peace after a whole day of of tour!! Few rooms the AC's cooling quite well while the rest of us sleep in sweat!! Tried keeping the window open but the outside traffic & tram noise wouldnt let us sleep even for a minute!! Informed reception regarding the same along with many other guests, the staff just brushes it off saying the AC's have been set to heating mode due to winters!! I wonder Why??? If the guests feels cold he/she can just switch off the AC!! Thats Simple!! Why change the whole setting to Heat mode when it can be switched off??? Future guests who are planning to book your rooms here BEWARE!! DO NOT WASTE YOUR HARD EARNED MONEY ON THIS USELSS ONE!!
Terjemahkan
Tanggapan dari Properti: Dear Mr 108Lavinat, I'm truly sorry to hear about the discomfort you experienced during your recent stay with us at Courtyard by Marriott. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the inconvenience caused by the air conditioning issues in your room. It deeply concerns me to learn that you had to endure sleepless nights due to the malfunctioning air conditioner and external noise disturbances. Please know that this falls far below the standards of comfort and relaxation that we strive to provide for all our guests. I completely understand your frustration with the explanation provided by our staff regarding the air conditioning settings. Your comfort is our top priority, and it is unacceptable that we did not address your concerns promptly and effectively. Rest assured, I have personally addressed this matter with our maintenance team to ensure that immediate action is taken to rectify the air conditioning systems in all our rooms. Your feedback is taken seriously, and we are committed to implementing necessary changes to prevent similar occurrences in the future. We deeply value your patronage, and I genuinely hope that you will give us another opportunity to exceed your expectations during your next visit to Courtyard by Marriott. If there is anything further I can assist you with or if you would like to discuss your experience in more detail, please feel free to contact us. Once again, I apologize for the inconvenience and discomfort you experienced, and I appreciate your understanding and patience as we work to address these issues. Warm regards, Front desk