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Ulasan terverifikasi
Lokasi4.5
Fasilitas4.2
Layanan4.2
Kebersihan4.4
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JACQUELINE YUE
Kamar Superior Double dengan Pemandangan
Menginap di Apr 2024
Bisnis
1 ulasan
1.7/5
Diposting pada 15 Jun 2024
During my 35+ years of traveling, I never had such an experience of the housekeeping staff leaving the door opened after cleaning my room. I returned to my room after a full day of work at the conference and business dinner, I found my room left opened! I was totally in shock to see my room was opened! I took a photo and then went to look for the hotel staff to go with me to check out the room. The Hotel Manager found shocking as well, he said he never experienced this in his entire hotel business career. We went in the room and checked, luckily nothing was missing, apparently the housekeeping staff didn’t close the door behind her/him. The Manager was trying to offer me something, breakfast at first but I don’t eat breakfast, then he was offering me a drink at the bar and I accepted it as I really needed a drink after such dramatic incident.
Then I saw a roach crawling near the coffee machine the second night of my stay, so I went down to the front desk talking to the staff but the staff didn’t think it’s a big deal but I request to have someone helped me catch it otherwise I wouldn’t be able to sleep at night. So a man came with me trying to catch it but failed and he apologize for not be able to catch it. Then I went down to the front desk asking for a room change with no luck as the hotel is full. She gave me a doorknob tag to get a snack from the bar or some nuts from the minibar. From the look on her face telling me she really didn’t care, probably thinking why I made such a big deal about a roach in my room!
Paying two thousands something a night for a hotel room to getting such service and experience is totally not worth it not mention vehicle cannot reach the front entrance of the hotel. The Uber driver dropped me off by the pond pointing me to the hotel and telling me to walk across the bridge with my luggage the first night arriving the hotel. Uber drivers always drop me off the street near the hotel to walk back. Very inconvenient even the outside of the hotel is nice with the pond and greens.
I don’t often write reviews unless the staying experience is SUPER NICE or SUPER BAD!
Terjemahkan
Tamu
Kamar Superior
Menginap di Mar 2023
Teman
1 ulasan
4.7/5
Menakjubkan
Diposting pada 13 Mar 2023
The location is very good. 10 minutes walking to the cathedral. The rooms are nice and clean. Friendly staff and all speaking very good English. In general we had a very pleasant experience. Highly recommend it.
Sehr schlechte Rezeption, unfreundlich, langsam. Im Zimmer funktioniert der Fernseher nicht, der Klodeckel ist kaputt, die Klimaanlage klingt wie Asthma, extrem laut, Sauberkeit lädt zu wünschen übrig.
Nie wieder NH, andere Häuser sind ähnlich.
Terjemahkan
Tamu
Kamar Superior Double dengan Pemandangan
Menginap di Jan 2024
Bisnis
4 ulasan
5.0/5
Fantastis
Diposting pada 24 Jan 2024
酒店很不錯,周圍環境好,出行也方便,寬敞明亮
Terjemahkan
Tamu
Kamar Superior
Menginap di Jan 2024
Bisnis
21 ulasan
5.0/5
Fantastis
Diposting pada 4 Feb 2024
入住兩次的酒店、基本滿意、唯一早餐沒得吃
Terjemahkan
Y.
Kamar Superior
Menginap di Nov 2022
Sendiri
10 ulasan
4.2/5
Luar Biasa
Diposting pada 21 Nov 2022
Sehr nettes Personal, saubere gepflegte Zimmer.
Gute Lage jedoch schade das kein Fenster im Zimmer war und das wlan auch nicht gerade das beste war.