Hotel Lago di Como

beware , the beautiful resort photo is a fake . the actual is shown . we paid for a lakeside resort we got a 3 star hotel beside the main road with no view and small old rooms . i appreciate the 1 day refund but we didn’t really get any sleep on our roadside room with so much traffic noise , the toilet and shower was too small . and please don’t say it’s not your photo , it’s very obvious - just apologise and offer a full refund

Merci beaucoup pour votre accueil

Where do I start? At the beginning I suppose and I shall detail everything in order as we go along. On arrival, we were 2hr early(check-in is 4pm). They allowed us to check-in after preparing the twin room we has requested via email before departure. They will ask you to pay the local taxes on arrival. Works out €1.50pn. First impression - Alright I guess. Small reception with the breakfast room to the left of it and the restaurant to the right. There is a "garden" to the rear via the breakfast room. We were given our room key and we made our way up. Room basic. Television (never switched it on so can't comment if it works), kettle with coffee/tea (no cups/milk), broken safe and a fridge that doesn't work. They left the usual complimentary soaps etc and have scent Reeds in the room and bathroom (they are long empty). The floors look as if they haven't seen a brush/Hoover/mop in God knows how long. Only one waste bin provided in the bathroom. The shower tray is mouldy but doesn't affect the use of the shower. The water is very hot. The toilet seat is also loose but on talking with other guests, it seems to be recurring throughout. My friend and I are very self contained so we immediately put the do not disturb up on the door. Sadly, I have to say despite the sign, there was clear evidence that someone had been in our room. The balcony door was open. The bathroom window was open. The air con was switched off (ps they can control this also from the computer at reception). There was fresh towels in the bathroom along with extra toilet roll. We did complain to reception but got the impression they pulled the language barrier act and they didn't understand what we were saying. The breakfast times are 07:30 - 09:30. The selections/variety isn't fabulous but you make of it what you will. I ate basic but enjoyed the cappuccinos. Evening/restaurant times are 1900-2200. We ate here only once despite being half board. The food isn't what you would expect. The pizza is nice though. Also you will be charged €3 per bottle of water you order with your dinner. You would think if you have paid half board this would be included. During our stay, there was a coach party in for a couple nights. If you are unfortunate to stay at the same time, expect the breakfast room to be obliterated and not replaced unless asked. We stayed out til minutes before 23:00 curfew and you have to use the pin code to get in. We were appalled to find out they switch the lift off at 22:50. No idea why! You have to use the staircase which is unlit and quite daunting so I would say it's very unsuitable for older guests. And again, there is no warning for this. On our itinerary, we were to get a wine tasting session but we either missed it or not offered it. We were to receive a complimentary cocktail on arrival which we never received. Always check the guest WiFi. It's dodgy on/off and could potentially eat up all your data if your roaming is on. The hotel is situated