Colchester Town Centre

Well presented hotel with Great parking if you can get on. The staff really need to learn some customer service skills. Asked for extra pillows for the 4 of us to be told that there was 2 extra in the room. We said we knew this and then when we were given 2, delivered to the room they again pointed out that we had 2 spare already. I then had to say there were 4 heads so we did actually need the extra 2. Felt like they didn't want to give us any. Tried to book breakfast, on arrival we were told we needed to book breakfast as they get full but we waited till the next day. Sign up in reception saying that it was advised that we book breakfast but they wouldn't let us? When I pointed out the sign they took it down and said that they don't take bookings? When we went down for breakfast they asked for our room number, they couldn't find us then explained we should have booked in but as we were early we were fine. They couldn't understand how we couldn't book breakfast at reception. The room was compact for a family of 4. Normally have a bit of room to get out at the side but the room was so small my wife had to climb out of the bottom of the bed. Never experienced this before. Stayed in lots of premier inns over the years but this has been the worst customer service from all that we have stayed in across the country.

Recently stayed here over the weekend, was super pleasant and comfortable stay, the room was very lovely and cozy. Staff was really friendly and helpful with everything I needed I’d like to give a special thanks to Charlotte always had a smile and amazing personality, was always will to help Thank you premier inn :) definitely would return without a doubt

We booked the premier deluxe room mainly for the fridge for my daughters milk to be kept cold. Room itself was lovely fairly clean few minor things like carpet wasn't the cleanest but nothing to put us off. However the fridge wasn't even plugged in so had to try find that eventually got it switched on but woke up in morning and wasn't cold and all milk had gone off so bit of disappointment in that sense as paid extra specifically for that and didn't even work and was checking out in morning. Hotel could do with more staff members as prior to arriving days before emailed to check cot was in room no answer so called over 6 times and still no answer. When we got there no one was on reception so had to wait a while eventually someone came to answer the buzzer. Was great location for hotel and nice inside just more staff would help them alot.

Travelled here for work April 2025. Nice pleasant rooms, with good food at breakfast. However, food could have been warmer, but service was good. The surrounding areas were odd. A lot of nice came from the flats facing the hotel, with two adults shouting from their window as I walked to the station. Would be careful if I was to return. Other than that, OK.

This hotel is brilliant, room was spotless, housekeeping do a brilliant job, we was checked in by Jessica who was lovely, very friendly and efficient, we decided to eat in the restaurant on our first night Friday 21/3 and I have to say every member of staff was so so friendly, Jessica, another lady and a gent on reception, we will definitely book here again if we come back to colchester.

Worst trip and experience of my life . Massive breach of safety . Young girl staying alone , a man entered my room in the early hours of the morning with a key card given to him by the receptionist. I was obviously freaked out screaming at this man to get out , at this point I didn’t know how this man had entreated my room . I locked myself in the bathroom crying then a bit later the same man came back knocking loudly which disturbed others guests . Another guest told the man to stop knocking she’s not going to open the door and then a key card was then slipped under the door . This then freaked me out more . During this whole thing I was on the phone to my friend . How on earth did this man get a key card to my room ? I went down to reception and the man on reception ( William ) confirmed yes he did give the man the key as the man said he was my partner and we’d had an argument and id chucked him out the room … and just like that gave him a key card . This man didn’t even have to give my address or phone number or any details to get access into my room . Also id booked a single occupancy room so why would I have anyone else staying with me ? It clearly says on the booking for my name 1 person . Also again if that was a true story does the hotel not have any duty of care to check on if it was an argument? Is that person ok ? Was there any visible signs of physical violence? Guests had just heard screaming and shouting to get out the room and noise complaints. I then had to ask to be moved rooms as the receptionist wasn’t offering anything he then said yes he could move me rooms but the only room available is … and said the room which this man was in and said the name of the man’s dad ( who he was staying with ) the full name too . Massively breaching gdpr . Honestly the failings of the hotel . I reported everything to the manager upon check out and the manager said he’d spoken to William in handover but nothing of what’s going to happen as any outcome .