Le Potin Gourmand

I have stayed here several times in the last ten years. This hotel remains consistently excellent with comfortable rooms, good food and wine. The staff are friendly & helpful, the service was good. It’s a short walk from the centre of Cluny so very easy to explore the town. If you are traveling south on the motor way via Macon it’s well worth the detour for an interesting location & a comfortable place to stay.

The Art Hotel is situated a couple of hundred yards or so from the centre of town, so is very convenient. It is in a wide-open residential area with lots of free parking opportunities, and there is an area of off-road parking just outside the front door. The hotel is a rambling old building and very nicely designed, with lots of smart furniture and trendy artwork in the public areas. Our room, which is simply described as a “comfort double” is very large and beautifully designed and furnished. It has a couple of substantial wooden beams for atmosphere; a large bed, sofa and desk. There is also a kettle, so it really does seem that France is finally waking up the the need to provide hotel guests with creature comforts! As one would hope, there is WiFi which, certainly in our room, was so slow and sporadic as to be practically useless. Breakfast was served in a pleasant dining room with an option for al fresco if it is warm enough. A previous reviewer mentioned something about service being a bit hit and miss and I can certainly see the point. I get the impression that staffing is very much at minimum levels here and whereas a young lady was at hand to explain the buffet, serve us coffee and make us some perfectly boiled eggs, a phone ringing elsewhere meant that she was absent when other guests arrived and had to work it all out for themselves. Breakfast itself was very good and in addition to our boiled eggs we enjoyed nice fruit salad, yogurt, hams cheeses, breads and pastries. The bottom line is that this is a very smart hotel, but lack of staff can make a slightly negative impression. On arrival, even though we were only fifteen minutes early for check in, we couldn’t get into the hotel because there was nobody there. The doors were unlocked at three on the dot! These staffing issues are relatively minor matters however and we were very pleased with the overall quality of this hotel and would certainly use it again.

Si les quelques jours passés en Bourgogne ont été fantastiques , l’hôtel nous a fortement déçu… L’emplacement est topissime mais les chambres laissent à désirer: on a le sentiment que ce n’est pas entretenu : taches sur le sol, rideaux insuffisamment maintenus, scotch pour cacher les erreurs de perçage.., et hygiène douteuse . C’est comme si ce superbe hôtel avait été abandonné depuis longtemps. Le personnel semble débordé et peu engageant (mis à part Maya); on a parfois le sentiment de déranger. Seul le petit déjeuner est à la hauteur du standing .

Rapport qualité prix en dessous de nos attentes. Évitez la suite livré de la jungle. Grosse différence de propreté et de l’état général en comparaison aux autres hôtels que nous avons croisé durant notre séjour dans la région. En revanche personnel sympathique

Le personnel est accueillant et très sympathique. Le cadre est charmant, très calme et bien décoré, proche de l'Abbaye de Cluny. La chambre et la salle d'eau sont spacieuses et propres. Un petit bémol tout de même sur la climatisation bruyante et peu efficace même avec l'ajout d'un ventilateur, bruyant lui aussi. Difficile de s'en passer avec des températures à plus de 30°C. Une halte très agréable cependant.

Le cadre est très agréable mais pour un établissement de ce type, il y a un soucis rapport qualité prix. Manque d'exigence au niveau culinaire avec certains plats servis un peu froid. Le sabayon est une soupe avec des fruits. Manque d'exigence au niveau de la propreté. Bref très decus de cet établissement qui nous avait été recommandé.