Puyuhuapi Lodge & Spa

What a place to start our Chilean adventure. Arriving by boat to a James Bond style location was just the start. Once here we loved it. Thermal pools, kayaking, views, great food and great people looking after you.. special. Yes some tired bits here and there but dont be fooled its still heavenly. If you want an urban city break then head for new york. If you want off grid luxury this is it. Enjoy. We did

We stayed (unfortunately only) one night at the Puyuhuapi Lodge and it was a positively memorable experience! It is an experience to be picked up from the other side of the lake by boat, the building is an architectural masterpiece and our room directly facing the water was great. Yes, the buildings aren't new and have some patina, but we found it generally well maintained and tastefully decorated. We took the opportunity - despite of the grey weather - to take a swim in the indoor pool as well as a bath in the natural hot water outdoor pools - very special! We had an excellent 3 course dinner with a stunning view on water while being served in an extraordinarily friendly and competent way in the restaurant. There is a set menu with two options per course, but e.g. tasty vegetarian alternatives were created upon request. We found the dinner reasonably priced given the quality. Generally the food is high quality, also at breakfast. We liked the friendly service during transport, at reception, at the bar and especially in the restaurant. We can only recommend a stay here.

For the price to be worth it: - the hot springs need an update (many tiles are missing and the floor/seats very slimy) - needs proper barista coffee machine in bar - dinner should be included - trails need to be maintained properly (they were grossly overgrown and many boardwalk planks were loose) - rooms could do with some more modern decor, the trend has passed On the positive though: incredible location, great service and lovely staff, the massages were seriously amazing and everything is well organized and feels very special. If all the above is sorted, this place could be close to heaven.

We really loved the hot pools, and how they blended them into the hillside. Our room was on the top floor, so the views were spectacular. All staff we interacted with were very friendly and helpful, with about half speaking very good English. We just weren't super thrilled with meals. Our first breakfast seemed minimal , but the second day, it appeared that with more guests, they put out a very big buffet with many delicious selections. Dinners were ok, just not spectacular. I did a hike by myself up into the rainforest, and the lady in the activity hut was very helpful in getting me rubber boots and a hiking pole, as well as clear directions.

Un hotel que he ido muchas veces y nos encanta , por el paisaje, las piscinas etc. cuenta con 3 termas al aire libre y una techada. Las abiertas puedes acceder al mar y no cierran ya que son naturales. El paisaje y el torno es espectacular y también la atención. No hay tv ni señal de teléfono pero lo sabes desde el inicio. Habitación espaciosa y cómoda con excelente vista. Sin embargo para el precio que es mucha plata, le faltan bastantes detalles. Siempre da la sensación que les falta personal, siempre colapsados, si hay un vaso en una piscina exterior puede pasar días y nadie lo verifica (uno espera que al menos alguien de una revisión a la temperatura de las piscina, el orden etcétera), la chapa de la habitación no abría sin llaves pero no lograron arreglar y tampoco intentaron en toda la estadía. Restaurante le falta por mejorar en varias cosas, no es posible que por ejemplo se acabe el kétchup siendo que venden papas fritas y sándwiches. Las batas de niños nunca hay, en definitiva falta un administrador o alguien que vea que todo funcione que tengan repuestos que no falten provisiones etc. Hay kayak que cobran 10 mil pesos, no sería mejor cobrar esos 10 mil en la tarifa y prestarlos? Si ya pagaste 450 mil por una noche 10 mil pasarían inadvertidos y no creo que les genere ganancias los kayaks. Lugar idílico con detalles a mejorar.

Muy lindo lugar, la atención perfecta. Las habitaciones muy cómodas , un lugar esoecisl para desconectarse y relajarse. El desayuno muy bueno, variado y de calidad. Para cenar es un poco elevado el precio versus la reja uno df calidad, en este aspecto es rica pero sin sobresalir .