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Ulasan terverifikasi
Lokasi4.7
Fasilitas4.7
Layanan4.7
Kebersihan4.7
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YULIIA POSTUPAKA
Superior Double Room
Menginap di Mei 2024
Bepergian dengan teman
11 ulasan
5.0/5
Fantastis
Diposting pada 9 Jun 2024
The hotel looks very good and new . The hotel staff is very friendly and helpful. The location of the hotel is perfect close to shops , restaurants and lake .
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life:)
Jono & Sofia
Family Friendly Twin Room
Menginap di Mar 2024
Keluarga
2 ulasan
4.5/5
Sangat Baik
Diposting pada 23 Jun 2024
Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life:)
JuliusK
Kamar Standard Double
Menginap di Nov 2023
Pasangan
3 ulasan
4.7/5
Menakjubkan
Diposting pada 24 Des 2023
We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice.
The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life:)
Tamu
Kamar Standard Double
Menginap di Agt 2023
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 11 Sep 2023
Family with mouth to Qiandao Lake travel, play three days to find the Novotel hotel Qiandao Lake, choose this hotel is not wrong, very beautiful swimming pool, and children's playground free play, children play, if not to go back to school are not willing to check out. I will come again next time, thanks to the warm service of the front desk and the beautiful sisters in the room. lt feels like home.
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,感謝您選擇併入住千島湖諾富特酒店!很榮幸能與您相遇在美麗的千島湖畔,並感謝您對酒店的認可和讚美,酒店比鄰夢姑塘公園,環境優美,地理位置優越,出行便利,十分適合家庭出遊,期待您的再次光臨,祝您生活愉快:)
Xiami 33
Family Friendly Twin Room
Menginap di Jul 2023
Keluarga
11 ulasan
4.0/5
Luar Biasa
Diposting pada 15 Agt 2023
It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon.
And the toilet in our room stinks a little.
Terjemahkan
Tanggapan dari Properti: Dear guest, we regret to provide you with a unsatisfactory check-in experience. The hotel star rating standards are evaluated by third-party professionals, and Novotel is a four star brand under Accor and built according to the five star standard. Due to the significant seasonal differences and the overall environment being in the context of the epidemic, we will prepare breakfast according to the daily customer situation to avoid overspending. We apologize for not being able to meet your dining needs. Due to the increasing demand for travel throughout the summer, all staff in the hotel are slightly busy and exhausted, which inevitably leads to work delays. We deeply regret the inconvenience caused to you and will definitely adjust our status and gradually improve ourselves. In addition, the overall style of the hotel is minimalist, striving to give people a sense of lightness and vacation in both visual and various aspects. We have matching sofas and armchairs for different room types. Finally, we would like to thank you very much for your question and sincerely welcome you to come again. We hope to give you a brand new check-in experience next time:
Tamu
Kamar Standar (2 Tempat Tidur)
Menginap di Nov 2023
Sendiri
1 ulasan
4.5/5
Sangat Baik
Diposting pada 26 Des 2023
Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待!
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願,歡迎您的再次到來,最後祝您生活愉快:)
Tamu
Family Friendly Twin Room
Menginap di Mar 2024
Pasangan
23 ulasan
4.5/5
Sangat Baik
Diposting pada 6 Apr 2024
Good hotel in good location.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life:)
Tanggapan dari Properti: 尊敬的客人,十分感謝您對千島湖諾富特酒店的選擇。實不相瞞,您的入住描述,讓我們對酒店經營有了重新的思考和價值定義,對於諾富特一直以來所秉承的“稱心感”,從空間設計,光影與硬件設施所傳遞的情感温度,到地方特色所具備的舌尖熱情,以及恰如其分的服務尺度,全然構成了住客和旅行的完美關係。很高興我們能夠給您這趟千島之旅增添一抹亮色,也期待您的再次光臨,祝您生活愉快:)
Tanggapan dari Properti: 尊敬的客人,十分感謝您對千島湖諾富特酒店的支持和認可,酒店呈時尚簡約風,線條和光影是對空間的靈動最美的詮釋。很高興能夠滿足您的審美需求。出行愉快是我們對每位住客最誠摯的祝願,歡迎您的再次到來,我們在中庭環形泳池等您度過一個美好夏日時光呢~最後祝您生活愉快:)
Tanggapan dari Properti: 尊敬的客人,十分歡迎您的到來。千島湖諾富特坐山擁路,旁邊便是漁街和夢姑塘公園,出行交通是我們最大的優勢,很遺憾沒能滿足您的入住需求。近期客量大,酒店連續滿房,入住房型的線下升級是非常被動的,因此關於酒店入住後所出現的問題,我們實為抱歉。客滿的情況下,工作人員難免有力不從心的時候,從而沒能短時間高效滿足您的需求,這是我們工作層面的疏忽,實在很抱歉。但還是很感謝您所提及的這方面的問題,讓我們在調整自身的過程中有了更具體的方向。最後還是由衷的歡迎您再次到來,也希望下一次能夠給到您全新的入住體驗,也預祝您生活愉快:)