Small Wanderer
14 September 2024
A 5* hotel for Chinese customers, not international guests.
The hotel facilities are really nice with nice bedrooms and the park around the hotel is a real plus. They also propose a lot of activities. On that side, this is up to intercontinental standards or even above.
However, there were 3 points that were disappointing and for us are not up to standards for a 5 stars hotel:
- no English-speaking staff is not acceptable for an international brand. We could not communicate at the reception or restaurant.
- it is mentioned 4 restaurants are open on the website and in the public area (1 Japanese, 1 Chinese, 1 buffet and 1 international) while actually only 2 were opened : the Chinese and international one. The latter is not up to international standard: no dessert menu, drinks menu only available in Chinese and the quality was average at best.
- Service for food and drinks is generally speaking very slow (1h to get hamburger while being the only customer/ +30mn to get drinks at the bar) even though the staff is nice.
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