The Serai came as a recommendation from a local friend, and as an American who's been around the world, the Serai is the most exceptional and memorable resort I've been to. Of course there's the expected perks like abundant space to relax, the grounds being a beautiful balance of nature + comfort, and amazing food, but what sets the Serai apart is the service. Everyone from the management, to the massage staff, to the waiters, to the cleaners, etc. were so genuinely happy and kind. They even have a naturalist who's been on staff for 15+ years who provided super knowledgable tours of the grounds and bird watching. I could shoutout everyone we interacted with, but an amazing example is Das on the waitstaff, he's such a kind young *** who made it his mission to care for us and made dining feel like home. I cannot recommend staying at The Serai enough, definitely worth the detour to Chikmagalur by itself.
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