SpringHill Suites Chicago O'Hare

Was good but far from downtown

The hotel itself is nice and the room has all the amenities. Limited breakfast options. Ah yes, nothing says ‘appetizing’ like boiled eggs served at arctic temperatures. Perfect if you’re feeding penguins. And as a bonus, the customer service team clearly believes in silent meditation—they don’t respond to emails, so don’t bother wasting your time. It’s been over two weeks and still no sign of my deposit. If you’re booking with Springhill, just go ahead and factor in your deposit as a generous donation—you’re probably not seeing it again.

Overall a good budget suite style hotel to stay at after getting off a long flight. Everything is pretty standard. Interior has typical but dated decoration of that late 90s early 2000s style. The thermostat in the room is probably older than I am (millennial), and its settings were limited with no indication of commanded temperature- just hot or cold. Hotel staff was extremely polite and helpful even when checking in at almost 10pm. And there’s an attached Outback Steakhouse which was a plus when checking in so late and not wanting to go out to get food. I would definitely stay again.

First time at this hotel and last. Stayed from Thursday till Friday of the next week. Got to the hotel around 9pm and checked in. That is where my good experience ends. First of all, to get into the hotel you have to use the revolving door, which is hard when you have luggage. Went to the room and it was tiny and laid out awkwardly. The sink to wash up is outside the bathroom, which to me is very unsanitary. You use the bathroom and have to touch the knob to get out and wash your hands. The bathroom was so tiny that you need to back up-to the shower/tub to close it. They only clean the rooms on Tuesdays and Thursday. And it looks like it, because the rug doesn't look too clean. I ran out of towels and requested some before I left to explore Chicago. When I got back around midnight , no clean towels where provided. Call the front desk to complain and they said if I still needed them. I said no, I enjoy drying myself with dirty towels after a clean shower. I notice one the lamp had a hole in the shade. Then I went to reheat some dinner in the microwave and it had some flame mark inside of it, as if it was previously on fire. I told the front desk about it and they replaced the microwave but not the lamp shade. The parking lot for the cars are shared with outback restaurant guests. Because of this I had to park way in the back near dumpster. There was garbage and dirty diapers on the parking lot floor and it stunk. What a good experience for 30 dollars a night for parking. I will never again stay at this hotel. It felt like a 2 star hotel at best.

The room was really nice looking and front desk service was excellent. The only issue was that the bed and sheets felt too warm even now in winter. There are shops nearby, and free shuttle service.

The room was a nice size and clean. The hotel was beautiful and quiet