Hilton Garden Inn Chicago Downtown/Magnificent Mile

Let's start with the check-in. Since we got into Chicago early (9am), we had to wait till 2pm to check in. the hotel was nice enough to keep our bags for free. However, given it would be a walk around downtown for a few hours, we had to repack our backpack. unfortunately during the repack, one of our passports dropped onto the lobby floor. after an hour of panic, as we only discovered the loss at lunch, we got back to the hotel to ask if it was turned in. The check-in person basically just brushed us off by opening a couple of drawers and said he knows nothing. After we got into the room, we called downstairs (Guest Services) to ask for slippers (which they don't have) and also asked about the passport again and they again said no. our last ditch effort was just to give Guest Services our room number and name and ask them to call if and when it is found. Within 5 mins of the our call, a different person called up and said they do have our lost passport. A bit strange that a found passport is given much priority especially when the passport name matches our reservation name. Also at check-in, I overheard another guest was staying 2 nights and heard that they were told that for 2 nights, there might not be a room cleaning as they only clean 'every other day'. For us, we stayed 3 nights and there wasn't any cleaning attempted. I wish they would have told us of this arrangement beforehand and we would have priced this into our calculation. For the room, the carpet was quite dirty and had sticky wet spots on them. We had to place our bed covers down on the floor so that we don't get sticky feet. The A/C was working very well but it just wasn't well designed. There was only a single outlet vent and it was at waist level and blew directly onto one of the 2 beds and it was very loud and came on very periodically. To be fair, we never reported any of these in-room issues as we just didn't want to be bothered moving rooms. The laundry service was somewhat of a bonus as it is free. however, it is at a different location and there was only 1 washer and 1 dryer (for the whole of 2 hotels). Luckily when I wanted to do laundry, it was available. The washing was fine (around 25mins) but the drying was at least 90 mins. Guess when something is free, it cannot be that good. On final day check-out, we were given a late check out which is appreciated.

I stay there regularly for business reasons. Occasionally, the AC can be loud for certain rooms, not all. Otherwise, the location, room environment, and people are great. My experience has been positive overall.

Good location to downtown Chicago