The Townhouse Chester

We went for afternoon tea which I had bought a voucher for my husbands birthday. It was the most tastiest afternoon tea I had ever had. It looked small but we were so full after eating it. It was presented beautifully and the savoury chicken skewers and sausage rolls were warm and the scone was warm. I would definitely go there again. It was wonderful food.

I recently had a two night bed and breakfast night stay here, courtesy of a Travelzoo deal which also included a bottle of prosecco on arrival. I should have been travelling with a friend who is affected by some mobility difficulties and, as there are no ground floor rooms nor a lift, I had requested a twin room on the first floor. In the end, my friend’s poor mobility prevented her from travelling so I went alone. I stayed in room 01, which is a large, triple room on the first floor. Although I’m fairly sure that the deal had said the prosecco was worth £34.95, I arrived in my room to find a bottle of ‘Costellore Prosecco’, which is Aldi’s own brand and certainly doesn’t cost anywhere in the region of £34.95, sitting in an ice bucket! Hmm! On the whole, the room was fine and the large bed really was extremely comfortable. However, for an establishment that is said to have undergone a recent makeover, there were some little niggles such as there being no decent wardrobe space. In particular, there were only six clothes hangers which was more than adequate for one person staying for two nights. However, given that the room was a triple room, six clothes hangers is a ridiculously small number and quite possibly wouldn’t be enough if three people were staying for any length of time. Also, the actual hanging space was very short in length so it wouldn't be possible to hang dresses or any long clothes. Again, considering there was an extensive refurbishment (last year, according to Travelzoo), the bathroom fittings looked a bit tacky, with the black veneer already peeling off the plug in the washbasin. The glass in the bathroom window was not frosted glass but was a stick-on frosted window film which was peeling away in the corners. The entry to the shower cubicle is very, very narrow so I’d caution against eating a big breakfast! Also, the shower control was extremely stiff to operate and was stuck fast on a hot temperature. The water was incredibly hot and, as I couldn't move the control, I had to forgo a shower on the evening of my arrival. However, with help from another guest, we did manage to free the control the following morning so that I could shower. Again, like the washbasin plug, the shower fittings seemed plasticky and tacky. Whilst it pains me to write negative comments, I also believe that there’s no point in reviewing a place unless it’s done honestly. Despite the above observations, there were some lovely positives about this establishment, the first one being the wonderful, attentive staff who were, without exception, so helpful and friendly. I arrived to a warm welcome from a young woman on reception who happily carried my case upstairs. Likewise, on departure, another female member of staff insisted on carrying my case down the outside steps to my car. Other reviewers have noted that nothing is too much trouble for the staff and I totally agree. Breakfast was superb, especially for such a small hotel, and was available until

Perfect place for a city visit. Lovely friendly staff and very helpful, city centre location and nearby parking. Excellent breakfast, lovely room. I don't know when or if we'll ever visit Chester again but if we do The Townhouse will be our first choice. Our stay couldn't have been better. Thank you.

The hotel is in a higgledy piggledy warren of rooms and staircases - comfy room, lovely bathroom, spotless, nicely appointed, not pretending to be something it’s not. Very reasonable good quality breakfast. Location is excellent steps from shops, cathedral and all the roman bits of Chester. No parking but we used Pepper Street which is 2 minutes walk away. Staff cheerful and helpful. Lovely place and we hope to be back soon.

A small hotel ideally situated in the centre of Chester. The staff were very friendly and the room was very comfy. The attention to detail was excellent. If you have mobility problems be aware there is no lift only a steep staircase. One of the nicest hotels we’ve stayed in.

What a lovely hotel, got a little lost coming from our room initially as you had to go up stairs to come downstairs Room lovely with a very comfortable bed, little bit of floor creak from upstairs ( but on such an old house to be expected). Breakfast first class. All staff extremely friendly and helpful. Hotel only a few minutes walk to town centre. Very nice Italian restaurant just a few doors up. We parked in the Little Roodee Car park just a 7-8 minute walk away, Very good price too £9 from Sunday just after 6pm till Tuesday 1pm.