West Coast Resort

The marketing of this place is literally to scam people thinking that this hotel is great, it’s not. When we arrived, we saw another customer who was surprised that they needed to pay another +~450 yuan upon arrival. The staff didn’t know how to treat customers, left my passport on the counter irresponsibly and forgot to give us our room key after finishing our business. On top of the extra 450 yuan to complete the booking, we gad to pay an additional 550 for deposit to stay there. It quickly became evident that the management of the place extorts money from people as we entered our room to see a price list next to our free water bottles, stating that it is 5yuan per water bottle. Breakfast also sucks as there’s limited choices and not even coffee was available. The machine serves instant powder coffee and there’s no indication of where we could sit for breakfast. I stood around with my plate of food for 3 minutes while waiting for other people to finish eating. Then sat at a dirty table to eat my breakfast. Apart from the beautiful location, there’s not much to enjoy at this hotel. There also isn’t any hot springs at this hotel. It’s only a small section of the outside pool that is heated.

Nice hotel, but needs renovation. I wish I went there when is was just built. The building and the rooms have good design (accept the glass doors in the bathroom) but are a bit old. The parking next to the hotel is huge but was full during our three days stays and we were asked to park quite far from the entrance. It was very full. The hotel is right next to the beach which is not crowed or dirty. I wish they had a basin for washing feet at the back gate that leads to the beach. I liked the garden there. The swimming pool is nice but I think it is managed by a different company since the service at the pool is very different from the hotel. But the pool itself is great, very big and clean. You may feel a bit disturbed because of the pool’s lifeguard who always shows and complains about everything. I don’t recommend the restaurant, it’s overpriced for its menu and taste. The breakfast is okay but definitely not something worth commenting on.

去年出差選擇入住了這家酒店，工程部李天兵給我留下了很好的印象，這次我們一家人自駕來海南遊玩，就果斷的選擇入住了西海岸大酒店，我抱着試試能不能聯繫上老朋友李天兵，電話打通了還要兩三個小時才能到酒店，他給我們發了位置，又幫我們訂了晚餐，非常感謝這位朋友的熱情周到，酒店的優質服務和客房的乾淨衞生及美味飯菜，還有入住免費游泳的温泉游泳館，真的不錯，老婆還誇這個酒店及這位朋友給力，非常感謝李天兵給我們的幫助和酒店工作人員的貼心服務

這次入住體驗太棒了，酒店位置絕佳，出行便利。前廳Jenny熱情周到，工作專業，從入住到退房都關懷備至。房間乾淨整潔，設施一有俱全且十分舒適。周邊環境宜人，餐飲選擇豐富，在這裏度過的時光愜意又放鬆。下次還會選擇這家酒店!

酒店環境很好，非常適合度假旅遊，酒店的服務員非常熱情周到，前台陳元智工作認真負責，耐心的介紹酒店客房區別，酒店的設施，給我推薦周邊吃喝玩樂，辦理入住和退房手續迅速，能夠快速響應客人的需求，解決問題。行李員吳書凱也很給力幫我們推行李進房間 很熱情

酒店比較舊了，但是離海邊非常近，海景很美，服務也不錯，衞生條件也能接受，還給升級了房間，特別是恆温游泳池，娃的最愛，不管天氣如何都可以肆意玩水了，在老城住期間經常光顧。