Airport Regalia Hotel (Chengdu Shuangliu Airport Terminal Branch)

This hotel was disgusting. Firstly, the hotel i had booked was Airport Regalia hotel, but the actual hotel named as Royal court hotel and we thought we arrived at wrong hotel. Then went to reception and asked, they speak in chinese and acted like we came to wrong hotel. We waited 20 mins outside and sorted out that we arrived to the hotel we booked. Then they asked the passports… Secondly reception staff was horrible to communicate, very rude, no english, unkind. Room felt like we stay outside very cold, diry and old. We booked bcz we had a transfer flight in the morning. But we regretted. So disgusting 🤔🤔🤔

1. Excellent location: Only 3 to 5 minutes' drive from Shuangliu Airport, providing great convenience for travelers. 2. 24-hour airport shuttle service: Ensures that guests can be picked up and dropped off at any time, day or night, relieving the stress of transportation. 3. Friendly and professional staff: The hotel staff are always warm and welcoming. They are very professional and patient in answering guests' questions and providing assistance, adding warmth to guests' journeys.

If you looking for a place close to the airport just to sleep, then okay! Other than that it’s a no..

Not expect like photo, room smelly and old, toilet dirty,if you just for sleep for few hour is ok!

Understanding it is an economy hotel, so didn't expecting any star level room and service. I want rate this hotel with "0" star based on their service and attitude to its customers. And highly recommend that C-Trip/Trip.com to delist or not recommend it to your customers until this hotel makes real improvements. My points as following: 1.) Hotel denied their early morning breakfast promise and the contracted breakfast restaurant didn't honor the hotel's meal coupons: Hotel advertised that they could offer breakfast as early as 4:00am (this schedule is still listed on their hotel introduction section), this is main reason we chose it since we have a very early next morning flight. The front desk lady told us that nobody can offer breakfast before 6:30am even we insist that we saw their breakfast schedule on their hotel introduction sheet. She only gave us the meal coupons and told us to use it at next door restaurant after 6:30am if we are lucky. These meal coupons were denied by the contracted restaurant next day morning when we got there and the owner of restaurant told us that the hotel has not been paying these meal coupons for months already. We ran back to the hotel front desk to verify but could not find anyone on duty there, and the lobby is in the dark. Can you believe what happened in a hotel lobby at 6:40am morning? 2,) Dangerous airport shuttle drop off: The shuttle driver squeezed 10 persons into a 7-seat minivan, 2 persons kneel in the cargo/luggage area and another one simply seat on the pass way floor. What a dangerous ride I have ever imagined. We wanted to express our concerns to the hotel manager, but we can't find anyone (as I mentioned earlier that lobby was in the dark and nobody on duty at front desk). Yes. It is only a short 10 minutes drive to airport, but the hotel/driver still put every person's life in danger!!! And this TOTALLY UNACCEPTABLE.

Don’t expect a very high quality hotel. Perfect for who travels in a very very tight budget and wants to stay close to the airport after a late flight or before an early flight. The shuttle bus/van was worth it, on time and very convenient.