Crowne Plaza Chengdu Wenjiang

We chose this hotel because it is the nicest hotel near where my family lived. Normally we expect a 5-star hotel to have competent English speakers, decent in-room dining options, concierge service, and more. The rooms were nice enough and very spacious, but the service was some of the worst I have ever experienced. 1. If you order food delivery from outside the hotel, instead of having a robot or person bring it to your door like in every single other hotel (even 3-star ones in China), they require the delivery rider to place it in the ******* lockers OUTSIDE of the hotel, which is quite a far walk from the rooms given the size of the building. When pressed on the reason why this is the case, they insisted it was due to "food safety" reasons. Apparently literally every other hotel in China doesn't have problems with "food safety". 2. The room service is awful. Given they refuse to bring any food delivery to your door, one would expect that the in-room dining experience would be good. In fact, it is once again some of the worst room service we have ever had. Despite there being multiple nice restaurants in the Hotel, none of them are allowed to send food up to the rooms. The room service menu is limited to a pathetic selection of 6 menu items. Even this awful selection is not always in stock, and there was one instance where they only had a single menu item. Not to mention it tastes bad and is expensive. A single dish costs close to 70RMB! 3. Barely anyone in this hotel speaks English. That was fine for me since I speak fluent Chinese, but my partner cannot. Multiple times when we had issues, they promised they would send someone up who spoke English. For example, my partner had to order room service themselves and they were redirected across 4 different people, NONE of whom could speak English. I then called from outside the hotel asking them what the problem was, and they promised they would send someone up who spoke English, then proceeded to send someone who spoke NO english! Taking into account the price, mediocre location, and above all abysmal service, save your money and book somewhere else. JW Marriott is the same price and doesn't have these problems, and I assume the same for other luxury hotels in Chengdu.

Cici did a great jop

成都温江皇冠假日酒店所處的位置略微有點偏，距離地鐵站也比較遠，不過就在江安河的邊上，位於温泉康樂城，環境還不錯。 酒店的硬件設施良好，外觀大氣漂亮。有一個25米的室內游泳池，條件和服務都很好。酒店的軟件及服務也夠水準，前台的美女熱情周到，温馨的接待。入住的房間比較寬敞，佈局合理，台盆、衞生間、淋浴間和浴池分離。房間裏的用品質量都很好，睡衣、毛巾、以及床單、枕頭等床上用品都比較舒適。礦泉水基本暢飲。 早餐很好，種類豐富齊全，中西兼顧。不足之處是，早餐位置在大廳，空調不太足，感覺比較冷。 總體上説，這家酒店的整體服務品質還不錯，值得體驗。