Crowne Plaza Chengdu Wenjiang

We chose this hotel because it is the nicest hotel near where my family lived. Normally we expect a 5-star hotel to have competent English speakers, decent in-room dining options, concierge service, and more. The rooms were nice enough and very spacious, but the service was some of the worst I have ever experienced. 1. If you order food delivery from outside the hotel, instead of having a robot or person bring it to your door like in every single other hotel (even 3-star ones in China), they require the delivery rider to place it in the ******* lockers OUTSIDE of the hotel, which is quite a far walk from the rooms given the size of the building. When pressed on the reason why this is the case, they insisted it was due to "food safety" reasons. Apparently literally every other hotel in China doesn't have problems with "food safety". 2. The room service is awful. Given they refuse to bring any food delivery to your door, one would expect that the in-room dining experience would be good. In fact, it is once again some of the worst room service we have ever had. Despite there being multiple nice restaurants in the Hotel, none of them are allowed to send food up to the rooms. The room service menu is limited to a pathetic selection of 6 menu items. Even this awful selection is not always in stock, and there was one instance where they only had a single menu item. Not to mention it tastes bad and is expensive. A single dish costs close to 70RMB! 3. Barely anyone in this hotel speaks English. That was fine for me since I speak fluent Chinese, but my partner cannot. Multiple times when we had issues, they promised they would send someone up who spoke English. For example, my partner had to order room service themselves and they were redirected across 4 different people, NONE of whom could speak English. I then called from outside the hotel asking them what the problem was, and they promised they would send someone up who spoke English, then proceeded to send someone who spoke NO english! Taking into account the price, mediocre location, and above all abysmal service, save your money and book somewhere else. JW Marriott is the same price and doesn't have these problems, and I assume the same for other luxury hotels in Chengdu.

the hotel staff is very attentive and helpful

Cici did a great jop

尊敬的郭先生， 您好！我是成都温江皇冠假日酒店賓客服務主管小羅！ 感謝您選擇併入住成都温江皇冠假日酒店酒店，現邀請您在網站訂單頁面點評酒店分享您的入住體驗！（若您各項都較為滿意，可以麻煩您給到咱們5🌟好評！🤩） 希望您在點評時可以帶上小羅。十分感謝！ 下次入住也可以聯繫我，幫您提前安排房間哦！期待您的再次光臨！ 您也可直接複製下方內容幫咱們點評謝謝： 房間寬敞明亮，裝修豪華精緻，給人一種賓至如歸的感覺，非常贊！前台小羅態度友好熱情，解答問題耐心周到，為本次成都之旅增添了許多人文關懷！ 如果您下次有機會再次入住咱們酒店也可提前聯繫我幫您安排房間，期待您的再次光臨！🤩

孩子比賽，來温江住一晚方便，前台小姐姐給免費升級了豪華套房，還贈送了小鹽燈，遺憾的是沒來得及泡温泉，下次再來，非常感謝🙏

國慶節的小getaway，房間很大且舒適，周邊很熱鬧吃飯也方便，樓下就是可以泡温泉的地方，環境和設施很乾凈很適合帶上小朋友一起玩 特別感謝前台辦理入住cici小劉的熱情服務，還會再來