MENGZHIGE Hotels Reviews

Response from Property: Dear guest, Thank you very much for choosing our hotel and for your recognition of our overall environment. We are very sorry to learn that you encountered noise problems between 1 am and 3 am, and it was not solved in time, which seriously affected your rest. We are deeply sorry for the inconvenience caused to you. We have reported this matter to the relevant departments and will strengthen night patrols and noise management to ensure that similar situations do not occur again. We sincerely invite you to come back next time to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you again for your feedback and support, and look forward to your visit again. Dear Guest, Thank you for choosing our hotel and acknowledging our overall ambiance to some extent. We are deeply sorry to learn that you encountered noise issues from 1 AM to 3 AM, which were not promptly addressed, severely disrupting your rest. We sincerely apologize for any inconvenience caused. We have already reported this matter to the relevant departments and will enhance our nighttime patrols and noise management to ensure such occurrences do not happen again. We cordially invite you to visit us again to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you once again for your feedback and support. We look forward to serving you again in the future.

Response from Property: Dear guest,Thank you very much for your positive review of our hotel, and for sharing your honest feedback about your stay. We are delighted to know that you found our hotel to be generally good and that you considered the price to be very reasonable.Regarding the firmness of the bed that you mentioned, we sincerely apologize for any inconvenience it may have caused. We strive to provide our guests with a comfortable stay, and it is clear that we did not fully meet your expectations in this regard. Your feedback has been conveyed to the relevant departments, and we will take measures to improve, ensuring that every guest can enjoy the best possible stay.Your satisfaction is our top priority, and we will continue to enhance our service quality to bring you more surprises and comfort. We are also very grateful for your recognition of our pricing, which gives us confidence to continue offering cost-effective accommodation services to our guests.Thank you once again for your visit and your valuable review. We look forward to welcoming you back in the future and having the opportunity to provide you with even better service. May your every trip be filled with joy and warmth.Sincerely,MZG Hotel2024.12

Response from Property: Dear guest,We are filled with joy and gratitude upon receiving your enthusiastic and highly commendatory review! Knowing that you were extremely satisfied with our accommodation and specifically recommended it to single female travelers makes us feel deeply honored and proud.We understand that safety and comfort are paramount for single female travelers. Therefore, we have always strived to provide guests with a spacious and bright living environment, as well as a convenient location. You mentioned that the room was spacious and the location was close to the subway station, which undoubtedly added convenience and comfort to your trip.Furthermore, you pointed out that being close to the Muslim area allows guests to enjoy halal food and visit mosques, adding a unique charm to our accommodation. We are delighted to have provided you with such an experience, allowing you to immerse yourself in different cultural atmospheres and culinary delights during your journey.Once again, we thank you for your support and trust, as well as for your recommendation. We look forward to continuing to provide warm and comfortable accommodation experiences for more guests in the future. If you have any questions or need further assistance, please feel free to contact us.Sincerely,MZG Hotel 2024.12

Response from Property: Dear Guest,Thank you for your wonderful review and for choosing to stay with us again after checking out on the same day! We are delighted to know that you had a positive experience and decided to come back.We understand that the female dormitory room with a window may not have been the most luxurious accommodation, but we are glad to hear that you found it to be a simple and adequate place to stay. We strive to provide clean, comfortable, and affordable accommodations for all our guests.We are also pleased to know that there are local restaurants nearby for you to choose from. We understand the importance of having convenient dining options and are glad that we could meet your needs in this regard.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Nov.

Response from Property: Dear Guest,Thank you for your wonderful feedback on your stay with us. We are delighted to hear that you found our hotel's location to be perfect, that check-in and checkout were easy, and that your room was clean.Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable experience for all our guests. We are glad to hear that we met your expectations in these areas.Thank you once again for choosing our hotel and for taking the time to share your feedback with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Dec.

Response from Property: Dear guest, Thank you very much for your affirmation of our hotel's location! We are very happy to know that we can easily reach People's Park and the subway station on foot, which brings convenience to your travel. We are well aware of the importance of location for guests, so we have been committed to choosing locations with convenient transportation and complete surrounding facilities to facilitate your daily travel and leisure activities. As popular attractions and transportation hubs in the city, People's Park and the subway station are accessible on foot, which undoubtedly adds a lot of convenience and fun to your trip. Thank you again for your valuable comments and support. We look forward to serving you again in the near future. I wish you a pleasant journey and goodbye! Sincerely, Dream Pavilion Hotel (Chengdu Kuanzhai Alley People's Park Subway Station), January 2025. Dear Guest, Thank you very much for your positive feedback on our hotel's location! We are thrilled to know that you found it convenient to walk to People's Park and the subway station, making your travels much easier. We understand the importance of location for our guests and strive to choose spots that offer excellent transportation links and surrounding amenities to facilitate your daily commutes and leisure activities. Being able to walk to popular attractions like People's Park and the subway station undoubtedly adds and convenience enjoyment to your trip. Thank you once again for your valuable opinion and support. We look forward to serving you again in the near future and wish you a pleasant journey! Sincerely, MZG Hotel Team, 2025Jan.

Response from Property: 親愛的賓客：感謝您抽出寶貴時間給予我們的點評。我們對您在住宿期間遇到的不愉快體驗深感抱歉。您所反映的房間臟亂、設施破舊、缺乏基本衞生用品等問題，我們已高度重視，並將立即採取措施進行整改。對於您提到的拖鞋不潔、地板未打掃等問題，我們深感自責，這絕非我們酒店應有的服務標準。我們明白，儘管酒店位置優越、價格低廉、床鋪舒適，但這些優點無法彌補您此次住宿的不足。對於門卡按金給您帶來的不便，我們表示誠摯的歉意，並將重新審視這一政策，以確保更加人性化、合理的服務。我們衷心感謝您的寶貴意見，這將是我們改進服務、提升品質的重要動力。期待您能再次光臨，體驗我們改進後的服務，讓我們有機會彌補此次的不足。此致，敬禮 夢之閣酒店（成都寬窄巷子人民公園地鐵站店） 2025年2月。 Dear Guest,Thank you for taking the time to share your feedback with us. We deeply apologize for the unpleasant experience you encountered during your stay. We have taken your comments about the messy room, outdated facilities, and lack of basic amenities seriously and will take immediate steps to rectify these issues. We are truly sorry for the unclean slippers and uncleaned floor, which are far from our hotel's service standards.We understand that despite our hotel's convenient location, affordable price, and comfortable beds, these advantages cannot make up for the shortcomings of your stay. We sincerely apologize for any inconvenience caused by the security deposit policy and will review it to ensure a more user-friendly and reasonable service.We greatly appreciate your valuable feedback, which will be an important driving force for us to improve our services and quality. We look forward to welcoming you again to experience our improved services and make up for this time's shortcomings.Yours sincerely, MZG Hotel, 2025Feb.

Response from Property: Dear guest, first of all, we are very sorry for your experience in our hotel and would like to sincerely apologize to you. The problems you described, including the dirty room, missing beds, cold environment and unpleasant smell of cigarettes, are unacceptable to us and are obviously contrary to our service standards and commitments. We are very sorry about the problem you mentioned about the smell of smoke in the room. We understand that this is a great inconvenience for you and affects your stay experience. Our hotel has a strict no smoking policy, but clearly we were not able to fully enforce it on this occasion. Our management has conducted in-depth reflection on this matter and will strengthen room cleaning and inspection to ensure that such problems do not occur again. Regarding your mention of the manager not taking responsibility, we apologize. We understand that as managers, we should proactively face and solve problems rather than evade responsibility. We have already severely criticized and educated the relevant managers, and asked them to improve their service awareness and sense of responsibility. Regarding the solution you mentioned, we understand that you are not satisfied with it. We acknowledge that simply offering another room as a temporary solution for one night is not enough. We should provide you with a more permanent and comprehensive solution to ensure that your accommodation experience is improved. To make up for your loss, we are willing to provide the following compensation measures: First, we will book your next stay and promise to provide you with a clean, comfortable and smoke-free room. Secondly, we will provide a certain percentage discount or refund for your stay to express our sincerity and apology. We once again express our sincere apologies and hope that you will accept our compensation. We know that once trust is lost, it is difficult to rebuild. But we are willing to use practical actions to prove our changes and progress, and hope you can give us a chance to correct ourselves. Sincerely, Dream Pavilion Hotel (Chengdu Kuanzhai Alley People's Park Metro Station Branch) February 2025. Dear Guest,First of all, we deeply regret your experience at our hotel and sincerely apologize to you. The issues you described, including the dirtiness of the room, the missing bed, the cold environment, and the unpleasant smell of smoke, are unacceptable to us and clearly contradict our service standards and commitments.Regarding the issue of the smoky smell in the room, we apologize profusely. We understand that this has caused you great inconvenience and affected your stay. Our hotel has a strict no-smoking policy, but obviously, we failed to fully enforce it this time. We have conducted in-depth reflections on this matter and will strengthen the cleaning and inspection of guest rooms to ensure that such issues do not occur again.Regarding the issue that the manager did not take responsibility, we apologize for that. We understand that as managers, we should actively face and solve problems, not evade responsibility. We have seriously criticized and educated the relevant management personnel and required them to improve their service awareness and sense of responsibility.Regarding the solution you mentioned, we understand that you are not satisfied with it. We acknowledge that merely providing another room as a temporary solution for one night is insufficient. We should provide you with a more lasting and comprehensive solution to ensure that your stay experience is improved.To compensate for your loss, we are willing to offer the following compensation measures: Firstly, we will book your next stay and promise to provide you with a clean, comfortable room without any smell of smoke. Secondly, we will offer a certain percentage discount or refund for your current stay to express our sincerity and apology.We once again sincerely apologize to you and hope you can accept our compensation measures. We fully understand that once trust is lost, it is difficult to rebuild. However, we are willing to take practical actions to prove our changes and improvements and hope you can give us a chance to correct our mistakes.Yours sincerely, MZG Hotel, 2025Feb.

Response from Property: Dear guest, we are very sorry that we failed to satisfy you. We are deeply sorry for that. Please allow us to collectively bend 90 degrees to offer our apologies to you, and please rest assured that your next stay will be satisfactory!

Response from Property: 親愛的賓客，非常感謝您對我們酒店的喜愛和認可！得知您喜歡住在這裏，因為房間寬敞、乾淨且設施齊全，我們感到非常高興。我們一直致力於為賓客提供舒適、便捷的住宿環境，您的滿意就是對我們最大的鼓勵。同時，我們也很高興聽到您覺得酒店離地鐵的距離適中，既方便又不過於嘈雜，而且滴滴出行也很方便。我們深知地理位置和交通便利性對於賓客的重要性，因此會繼續努力提升這方面的服務。關於您提到的建築外觀稍顯陳舊的問題，我們非常理解您的感受。雖然建築年代較久，但我們一直在努力維護和保養，以確保賓客的住宿體驗不受影響。當然，我們也非常歡迎您提出寶貴的意見和建議，幫助我們不斷改進和提升。再次感謝您的認可和讚賞，以及您對我們的包容和理解。我們非常期待您下次來成都時，還能選擇我們酒店作為您的休憩之所。祝您旅途愉快，期待再次為您服務！夢之閣酒店（成都寬窄巷子人民公園地鐵站店）敬上 2024年12月。Dear Guest,Thank you very much for your love and recognition of our hotel! We are thrilled to know that you enjoy staying here because the rooms are spacious, clean, and well-equipped. We have always been committed to providing guests with a comfortable and convenient accommodation environment, and your satisfaction is our greatest encouragement.At the same time, we are pleased to hear that you find the hotel's proximity to the subway to be just right, convenient yet not overly noisy, and that Didi rides are also easily accessible. We understand the importance of location and transportation convenience for our guests and will continue to strive to improve this aspect of our service.Regarding the slightly outdated appearance of the building that you mentioned, we fully understand your feelings. Although the building is of an older vintage, we have been working hard to maintain and preserve it to ensure that guests' stay is not affected. Of course, we also welcome your valuable opinions and suggestions to help us continuously improve and enhance our services.Thank you once again for your acknowledgment, appreciation, and understanding. We eagerly look forward to your next visit to Chengdu and hope that you will once again choose our hotel as your place of rest. Wish you a pleasant journey, and we look forward to serving you again!Sincerely, MZG Hotel Team 2024Dec.

Response from Property: Dear guest,We are deeply sorry for the less-than-satisfactory experience you had during your stay, and we sincerely apologize for any inconvenience caused. We take your feedback seriously and regret any shortcomings in our service.Regarding the laundry fee and the extra charge for laundry detergent, we do have clear pricing standards for our services. However, it seems that we failed to communicate this information clearly to you, which is our oversight. We will retrain our front desk staff to ensure that they can convey relevant information clearly and accurately when providing services, to prevent similar situations from happening again.We also apologize for the issue with the room temperature. We will immediately inspect and repair the heating equipment in the room to ensure that every guest can enjoy a warm and comfortable living environment during their stay.Your feedback is our motivation for improvement. We promise to take immediate action to rectify the existing problems and strive to improve our service quality to ensure that every guest can enjoy a satisfactory and comfortable stay.Once again, we offer our sincere apologies and look forward to the opportunity to provide you with better service in the future. If you have any questions or need further assistance, please feel free to contact us.Yours sincerely,MZG Hotel2024.12

Response from Property: 尊敬的客人，非常感謝您對我們酒店的地理位置和價格的肯定。我們很高興地得知，酒店靠近地鐵和人民公園，為您的出行和休閑提供了極大的便利。同時，我們也非常自豪能提供實惠的價格，讓您在享受優質住宿體驗的同時，無需過多花費。您的滿意是我們最大的動力，我們會繼續努力，確保酒店的各項服務和設施都能滿足您的需求，讓您在旅途中感受到家的温馨和舒適。期待您下次再來時，能再次享受到我們酒店帶來的便利與實惠。同時，也歡迎您隨時向我們提出寶貴的意見和建議，幫助我們不斷進步。Dear Guest,Thank you very much for your appreciation of our hotel's location and pricing. We are delighted to know that our hotel's proximity to the subway and People's Park has greatly facilitated your travels and leisure activities. At the same time, we are proud to offer affordable prices, allowing you to enjoy a quality accommodation experience without breaking the bank.Your satisfaction is our greatest motivation. We will continue to strive to ensure that all hotel services and facilities meet your needs, providing you with the warmth and comfort of home during your travels.We look forward to welcoming you back and offering you the convenience and affordability of our hotel once again. Additionally, we welcome any valuable suggestions and feedback you may have, as they help us to continuously improve.

Response from Property: Dear guest,We are filled with joy and gratitude upon receiving your wonderful review! Knowing that you find our hotel to be very affordable and worth every penny, with an excellent location, and having a wonderful staff who are truly helpful, makes us feel deeply honored and proud.We understand that for travelers, finding a cost-effective accommodation option is crucial. Therefore, we have always been committed to providing quality lodging services while maintaining reasonable prices, ensuring that every guest can enjoy a value-for-money stay here.You mentioned that our location is excellent, which is indeed a major highlight of our hotel. The convenient location not only makes your trip more enjoyable and relaxing but also allows you to better explore the surrounding scenery and culture.Furthermore, we are very proud to have such a helpful team of staff. Their smiles and professionalism embody our hotel's service philosophy. We strive to provide attentive and considerate service to every guest, making them feel at home and comfortable.Thank you once again for your support and trust. We look forward to continuing to provide you with quality service and a comfortable stay in the future. Whether your stay is short or long, we will do our utmost to serve you and make your night here unforgettable.Sincerely,MZG Hotel2024.12

Response from Property: Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding your overall stay, but we are deeply sorry to hear that you experienced an issue with the room temperature.We understand how uncomfortable it can be to stay in a cold room, and we sincerely apologize for any discomfort this may have caused. We want to assure you that the heating system in our bunk bed rooms, which includes air conditioning units, has been thoroughly checked and is functioning properly.We recognize that despite our efforts, there may have been a specific instance where the heating in your room did not meet your expectations. We are committed to addressing this issue and will continue to monitor the performance of our heating systems to ensure that they are providing adequate warmth for all our guests.We apologize once again for any inconvenience this may have caused and appreciate your patience and understanding as we work to improve our services. If you have any further concerns or require assistance, please do not hesitate to reach out to us.Thank you for your feedback and for giving us the opportunity to serve you.Warm regards,MZH Hotel2025Jan