Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

鬧中取靜的一片城堡莊園，夜色降臨時噴泉音樂、庭院火鍋非常有氛圍，很適合週末staycation。 服務很好，酒店會提前打電話詢問房間需求。 早餐種類少而精，出品不錯。 唯一不足的是由於景色太漂亮，很多網紅遊客拍照打卡，私隱性方面待提高，不過對比性價比的價格而言，這一點能接受

這個酒店很贊👌環境優美，房間空間超級大，晚上睡覺很安靜，房間全智能控制，房間整潔，酒店樓下有室外的火鍋，火鍋很地道，飄香😋酒店的早餐環境很整潔，有種在國外的趕腳，品類要是再多點就更好了，酒店的管家很熱心，入住贈送歡迎水果，將自己送到房間，主動跑過來幫助拿行李，入住辦理也很快捷，這次的出差很順利，下次再入住會帶着家裡人到這裏度假⛱️最最關鍵的就是性價比沒得説啦啦啦🎵🎼🎶🎶🎶