Hotel Roc et Neige

I’m an a Travel Agent with nearly 40 years of experience & have to say I was a little apprehensive about this trip booked with Newmarket for the Montreux Christmas festival when I read some of the reviews about the hotel. However, we went with open minds & had the most amazing time. The hotel is a small but very beautiful wooden chalet type hotel. It has the most amazing views and is walkable up to the village past an excellent coop for anything you could want for your room. Shops are closed Monday & Tuesdays but cafes, restaurants and the coop are not. A local taxi is available for a 15swiss franc charge to take you up to the village if less able. The hotel is accessed via an open but covered very pretty & wonderfully decorated and throughout the hotel, with Christmas decorations and vintage skis, sledges etc walkway to the rooms from the reception. There are ground level rooms and others that lead off down other connected corridors and further up stairs to another couple of levels, those of you less able, there is no lift so ask in advance of travel for a ground/first floor room. The rooms are spotlessly clean & very warm, but you can always open a window! You do have WiFi which worked very well but bring some Swiss adapters, a travel kettle, cups and tea & coffee etc, you can grab some milk etc from the coop and keep it on your windowsill. The bathroom had a wonderful powerful with tons of hot water shower, it also had lots of soap and shampoo. If you want thick fluffy towels bring your own but they were fine. Through the small reception and there are loos just down some stairs and have a comfy waiting area, you enter the huge high ceiling dining room which has a bar in the corner and a fantastic outside seating area too. Our trip included breakfast and evening meal. Breakfast consisted of homemade breads and preserves, yoghurts, fruits, cold cheeses and meats, cereals, juices and a boiled egg maker that you just drop your required eggs into and set the time. Teas and coffees and juices.All very fresh and lovingly put together & constantly freshly refilled. The evening meal menu, posted in advance at reception gave you the chance of opting for a vegetarian option (give them notice) It consisted each night of 3 courses of homemade, served with fresh breads and jugs of water, some of the most wonderful food I’ve ever had. Very hearty but very healthy too & im a real foodie that loves my food! Every evening was something entirely different & they do cater for allergens. You can purchase drinks at the bar and bring to the table, including bottles of wine. By having the menu, you can also decide if you want to dine out but personally, the food was so exceptional, I really wouldn’t bother. I’d say there were around 50 folk staying there when we were there, all as part of the Newmarket group but had all come from different airports to join the tour but they catered very well and very efficiently. I would certainly return to this hotel and highly r

Having read other reviews I was a bit unsure but we thoroughly enjoyed our stay. We were part of a Newmarket holidays group. The room was very big and spacious, everything was clean, admittedly the bed linen was a bit old and torn but it was clean, as was the room. The towels were replaced daily and bed made and there was plenty of shower ge/hair wash supplied. A long mirror would have been handy. It was very hot as other guest have mentioned but I took appropriate clothes and was fine. The staff were friendly. Food was tasty. All in all we were happy and would return.

We were on a coach tour with Newmarket and this is the worst hotel we've ever stayed in. Basic rooms, no lift to upper floors, had to take our own luggage up 5 flights of stairs, and bring them down again on departure. No fridge in rooms, bed linen and towels were worn and cheap, pillow was flat and lumpy with no support. Food was awful, set menu each night with only a vegetarian option. Obviously chef was on a very tight budget. Breakfast was basic. The hotel had no amenities and nearest village was 20 minutes uphill walk away. The hotel had large garden but only about 10 chairs for more than 40 guests, same with the terrace outside dining room, not nearly enough seating and overlooking a car park.

We stayed here with Newmarket holidays last week It was a perfect, quiet location A perfect base for all of our day trips on the train or by coach to Gstaad Interlaken Gruyere Bern Fribourg Montreaux. The Glacier Our meals were lovely and staff helpful. Room was a spacious twin with a couch and tv. Hairdryer in the bathroom was ok. Plenty of storage in Room 102 with a fabulous view of the mountains. There's an amazing Olympic pool and restaurant about 10 minutes walk away which we went to on a hot day. I'd happily stay here again if I had the rooms on the top floor.

We through enjoyed our 3 nights here on a Newmarket Holidays Xmas market deal. The beds were very comfortable & all the staff, including at reception & the chef, were friendly & helpful. There was no choice regarding the food, but we enjoyed the wholesome Swiss cooking. Some has criticised this hotel, but we loved the chalet feel, which in context was so appropriate in the snow.

I recently travelled with the Newmarket group. This hotel was a huge disappointment. Rooms outdated. The carpets were badly worn, dirty with holes in them in both my room and another guests. The food was rubbish and not the best quality. Breakfast was standard but not enough staff. Guests had to boil their own eggs. There was a lack of service during meals and there were no staff to take drinks orders. The TV repeatedly lost connection. It was too warm at night which made sleeping difficult. Basically, this hotel needs a total refurbishment and better management. Could I suggest that the provision of extra pillows and a sandwich bar with a coffee machine available throughout the day would be a good start. Staff were very nice and well mannered but enough of them.