Hotel Family-friendly Chatan

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

Location was top notch, next to Hilton and the American Village, just a stone’s throw away from the beach. Lots of food options around the hotel. The Japanese bathroom was a nice touch after a long day out. Cleanliness was faultless, and they have a tuk tuk service to the American Village during the evening time.

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

Located next to the downtown seaside street of American Village, the balcony of the room has a beautiful view The breakfast restaurant in the hotel is okay. The dining table is in front of the floor-to-ceiling windows on the seaside side. The view is unparalleled. However, the only drawback is that the food options are slightly sparse. Considering the price, the price-performance ratio is not high

I love the ambiance, i think i might be able to get more higher than as i availed the room because 2nd floor was a bit close to parking area they were looking at our room i was confused when i get to relax in the balcony, and one more thing hope more services also the foodstuffs to be enjoy the hotel , amenities was good ..

It is the first building in front of the Sunset Beach, you can enjoy the sunset set in your room, as the rooms are equipped with sitting chairs beside the sliding doors of the balcony. The staffs are very polite and helpful, their English is so good which helps a lot. Will definetly recommended to others. However, it would be perfect if a lamp was provided on top of the desk beside the TV, as that corner of the room is farely dark.