Super 8 by Wyndham Charleston WV

I paid and reserved my room thru the ********** app around 4pm that day and I arrived at the hotel around 5:30pm. Upon entering the office to check in the girl at the desk pulled up my reservation and proceeded to check me in and after finding my prepaid room reservation I was told that I would need to supply her with a different credit/debit card so she could place a $100 hold on for “incidentals” as she said. So I did as requested (actually had to give her 2 different cards because she said she was having problems processing my cards). After about 15-20 minutes of her trying she was finally able to process the hold fee. Later in the evening around 9 pm she shows up at my room door to say that the room was non smoking and if I was smoking in the room I would be charged an additional $100 charge. I assured her that I was not smoking in the room and after a 10 min back and forth about the situation she finally left. It made me uncomfortable and did not want to stay there any longer but because my reservation was nonrefundable I had no choice to stay. Hotel was going thru renovations and was a little dirty and clustered in parking lot. I did get a newly renovated room and was not impressed at all. The bathroom doors were banged up and broken and fhe bathroom was dirty with muddy foot prints and dirty washcloths and towels thrown around. Would not recommend

The property well well maintained, but there was a off ramp for the highway within 100 feet of my door. The room was well insulated against the noise though

We arrived around 12:45 in the morning. Sign on the door said they’d be back in 10 minutes. We waited about 25 before ringing the bell. And the gentleman was right inside the door. But he got our paperwork processed into our room quickly.

The trim was falling off the walls, the bathroom had rotten drywall, the sheets were stained and had to peel off the top sheet because it was stuck to the bed. The room wreaked of smoke. I woke up to a bug crawling on me. The floors seemed like they were sticky and had spots of stuff all over them. The shower had no hot water and when told they said ‘oh well it takes a REALLY REALLY long time to reach the ends of the building.’

Very peculiar place... looks pretty gross and filthy in the common areas and parking lot but very tidy, clean, and comfortable in the room

Took the front desk lady 30+ mins to check in. Got there by 4pm checked in be 4:30pm checked out by 5:30pm. The room smelled like cigg smoke, there was ants on the floor, dirty towels, no toilet paper, dirty counter tops, door were broke and would not open or close properly.

The stay was okay. I left a day early though and they wouldn't give any money back so that ******.

The room was updated, clean and pleasant. The overall property could use some updating. Its a good value, if you’re looking for a cheap, decent room.

I arrived after 2am and no longer had a room because there were no rooms available and it was overbooked. I never received a call or anything notify me of this issue prior to arriving. Fortunately ******* was able to solve the issue, but the hotel was not helpful.