Courtyard Dulles Airport Chantilly

We had a terrible stay at this hotel. my friends and I get there get there late and the front desk tells us that they don’t have our rooms because we “booked third party and now they’re fully booked. After some panicking, the front desk calls us back over saying that our rooms magically showed up. Note that we booked two suites with a king bed and double sofa. For 11 girls this was already going to be a tight squeeze but we were ready to make it work. However we get to the rooms and they’re regular rooms with two double beds which is significantly harder to fit six girls on. We make it work for the night because it’s late but a lot of the girls are uncomfortable and not able to sleep. The next day we ask to switch rooms. They tell us they can’t because they’re fully booked again. I ask that if any rooms open up that they give me a call. This was around 9:30 am. We then drive into the city — a 40 minute drive. And stay there for the day. Around 2 pm I give them a call again and ask if any rooms open up and they said no. I expressed that I was very annoyed with the situation. They call me again saying they have rooms. Great, but we’re going to be in the city until later. Is that a problem? They tell me no. A couple of hours later they call saying we need to be there in 15 minutes or we forfeit the rooms. I was shocked. If I had known there was a time limit I would have made an effort to get there but now we’re ＞40 minutes away. I ask for an hour and they say no. Terrible.

Convient to get to from the events we were in town for. Staff was extremely friendly and nice to my child. There is renovations happening which i didnt realize but will stay again.

Very comfortable bed, easy to find, quick very nice place

Located in a business park. But very convenient to Dulles.

Under renovation, convenient location to Dulles

The property was very clean/well kept! Check-in was terrible. We waited in line for at least 40 min. I paid $169 for a suite that contained a bed and a sofa bed and was given a regular room with just a bed! Our son had to sleep on the floor. Also the elevator was out so we had to walk up and was asked to helo one of the other guests upstairs. He was unwell. ******* gave the hotel the incorrect reservation info. I want a full refund! Mrs. Crystal V. Spivey-Briggs