Changshu Shanghu Huajianfu Yanboli Hotel

I traveled to participate in the triathlon and stayed at a hotel that was ideally located next to the lake. The check-in process was smooth, and the front desk staff were friendly and welcoming. However, my experience with the restaurant staff was frustrating. On the first day, I arrived for lunch and was refused service because they claimed it was "too late"—yet they proceeded to seat and serve other customers who arrived after me. The following morning at breakfast, the staff approached me multiple times to remind me of the 10 AM cutoff, even though they didn’t give the same reminders to other guests. I’m unsure whether this was due to me being a Westerner or because my Mandarin isn’t fluent, but both dining experiences left me feeling singled out and disappointed.

Wonderful service in English and Chinese

Goood