No.31 Tongxi Road, Yuelu District, Changsha, Hunan, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Holiday Inn Changsha Dawangshan
9.5/10
Luar Biasa
760 ulasan
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Ulasan terverifikasi
Lokasi9.5
Fasilitas9.5
Layanan9.4
Kebersihan9.6
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Semua ulasan(760)
Ulasan positif(750)
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Resepsionis sangat ramah(150)
Cocok untuk anak(79)
Sarapan lezat(56)
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Pemandangan danau terpencil(24)
Dekat wisata dengan pemandangan(24)
Menu prasmanan enak(15)
Kolam renang sangat bagus(14)
Buruk(10)
Jenna4Peace
Kamar Standard 2 Tempat Tidur Twin
Check-in Sep 2023
Pasangan
25 ulasan
8.5/10
Luar Biasa
Diposting pada 5 Okt 2023
This hotel is really far away from conveniences. You can't even order food from apps because most places are too far away to deliver there. There's nothing to do in the area because the theme park that's next to it, isn't open yet, thus there being nothing in all the senses. So many utilize this hotel for weddings, so the hallways can get loud. The hotel rooms are fine on their own: soft bed, lots of space, mostly clean, big bathrooms, etc. Careful, the weddings will lite fireworks early in the morning for celebration purposes, so sleeping in won't be an option.
Terjemahkan
Tanggapan dari Properti: Dear guest, we apologize that our stay did not meet your expectations. We attach great importance to your feedback and follow up carefully one by one. We also hope that if you have any needs during your stay again, please inform any hotel staff. We are dedicated to serving you and sincerely hope that you can give the hotel the opportunity to serve you again. We sincerely look forward to your arrival again!
Emanuele Marrone
Tempat Tidur King Standar Pemandangan Danau
Check-in Nov 2023
Bisnis
7 ulasan
8.5/10
Luar Biasa
Diposting pada 15 Des 2023
It’s a really good and comfortable hotel. The staff is always available and very kind to any request of support. Breakfast is good and the room was very cleaned.
Terjemahkan
Tanggapan dari Properti: Welcome to Holiday Inn Changsha Dawangshan. Thank you very much for your praise, Looking forward to seeing you again and wishing you a happy life~
Iana22
Kamar Standard 1 King
Check-in Jun 2022
Pasangan
12 ulasan
9.5/10
Menakjubkan
Diposting pada 19 Jul 2022
We enjoyed staying at this hotel. Its new ,clean and cozy. I liked the room ,new bathtub, a beautiful view ,(if don’t count the park that was under construction).The staff is very attentive and friendly. Breakfast and dinner were really good,a wide selection of food.
Just don’t recommend Starbucks coffee there,its far different from original one.
Terjemahkan
6/9
Tanggapan dari Properti: Dear guest, I am very happy to receive your favorable comments. The hotel has 280 simple, elegant, comfortable and warm rooms with complete supporting facilities, so that guests can enjoy a comfortable and convenient travel experience. Away from the hustle and bustle of the city, the air is fresh and pleasant, allowing guests to relax physically and mentally. We sincerely look forward to meeting you again ~ I wish you a happy life.
Tanggapan dari Properti: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出時間給予如此詳細且真誠的評價。您的滿意是我們不斷追求的目標,也是我們前進的動力。我們始終致力於為客人提供優質的居住體驗,從設施的配備到衞生環境的維護,都經過了精心的設計和嚴格的管理。看到您對我們設施齊全、衞生條件良好以及乾濕分離、提供洗浴用品的認可,我們感到無比欣慰。同時,我們也深知隔音效果和良好的環境對於客人休息的重要性,樓下小超市的存在也是為了給客人提供更多的便利。在服務方面,我們一直強調24小時為客人提供貼心的服務,前台工作人員始終保持客氣、熱情的態度。小劉作為我們團隊的一員,她的熱情服務得到了您的認可,這是對她工作的高度肯定,我們也會對她的優秀表現進行表彰和鼓勵。我們會繼續努力,不斷優化酒店的設施和服務,確保每一位客人都能在入住期間感受到舒適和滿意。再次感謝您的支持與信任,期待您的再次光臨。
Tanggapan dari Properti: 尊敬的客人,非常感謝您對我們酒店房間和前台工作人員的認可,您的好評是對我們工作的最大肯定。同時,對於您提到的幫忙拿毛巾的工作人員態度不佳的問題,我們在此向您致以最誠摯的歉意。我們深知服務行業從業者應該以熱情、耐心的態度對待每一位客人,您的體驗沒有達到預期,這讓我們十分痛心。根據酒店處理客訴的原則,我們已經將此次投訴記錄在案,並已與這位工作人員溝通,瞭解事情的具體經過和原因。確實是我們的工作失誤,我們會誠懇地向您道歉並承認錯誤,同時會對該工作人員進行相應的培訓和教育,避免類似問題再次發生。再次為給您帶來的不愉快體驗表示歉意,我們會不斷改進服務質量,努力為每一位客人提供更加優質、專業的服務。如果您還有其他需求或者建議,歡迎隨時與我們聯繫,期待您能給我們一個彌補的機會。
Tanggapan dari Properti: 尊敬的客人,您好!非常感謝您選擇入住我們洲際旗下的酒店,並抽出寶貴的時間為我們留下如此詳細且積極的評價。您的認可不僅是對我們工作的肯定,更是我們不斷前進的動力。您提到是洲際集團的忠實客户,這讓我們深感榮幸。我們一直秉持着洲際集團的服務理念,致力於為每一位客人提供最優質的服務。前台小劉能夠為您提供超划算的遊玩套餐,並耐心解答您的疑惑,這正是我們員工專業素養和服務精神的體現。我們會對她的工作給予充分的肯定和表揚,同時也激勵其他員工向她學習。您對酒店客房設施的認可,讓我們感到無比欣慰。我們會繼續加強對客房設施的維護和更新,確保每一位客人都能在舒適、便捷的環境中休息。得知您和朋友在大王山旅遊度假區度過了愉快的時光,我們由衷地為您感到高興,相信您和朋友一定玩得非常盡興。如果您在今後的旅行中還有其他需求,歡迎隨時與我們聯繫。我們期待着您的再次光臨,為您提供更加優質、高效的服務。再次感謝您的支持與信任!