Novotel Massy Palaiseau

Hotel dichtbij RER-station Massy-Palaiseau voor rechtstreekse trips naar Parijs centrum. Lekker zwembad. Personeel ongemotiveerd. Konden het kluisje op de kamer niet fixen. Lauw antwoord receptie over ontbijttijden, nergens te lezen. Ontbijt karig door grote groepen bustoeristen die alles opmaakten, flauwe uitleg hierover. Housekeeping half werk, geen schone glazen of koffiekopjes. In het trappenhuis bleef 4 dagen lang troep liggen. Receptioniste stuurde ons zonder heldere afrekening weg bij uitchecken. Had een borg van €350 op creditcard gegeven. Heb na aandringen toch een kostenoverzicht en saldo gekregen. Uitrijkaartjes parking (betaald €10 / dag) werkten niet Prima locatie, matige service.

静かな場所で駅を利用するには満足できます。スーパーも近くにあり、買い出しも問題ありませんでした。水のサーバーもあり良かったです。

Our group of 25 people was placed at Novotel Massy Palaiseau as part of a package with Star Tours, and this hotel was one of the worst parts of our trip. From the moment we entered our rooms, we were disgusted to find bed bugs, silverfish, and other types of insects crawling around the beds, bathroom, and even the walls. It was completely unhygienic and unacceptable for a hotel that claims to be 4-star. When we approached the front desk about the infestation, the staff—particularly one individual—was extremely unhelpful and shockingly rude. Rather than offering any kind of solution, they yelled at guests, dismissing our concerns and showing absolutely no professionalism or empathy. Because Star Tours couldn’t make alternate arrangements for us that night, our entire group had to sit in the hotel lobby overnight with no sleep, no accommodations, and no support from hotel staff. This was not just uncomfortable—it was a health and safety risk. Avoid this hotel at all costs. Novotel Massy Palaiseau is not up to basic cleanliness standards, and the service is downright hostile. This was a deeply disappointing experience for all of us, especially on a trip we were looking forward to. The only positive part of the situation was our tour guide, Kaiwan. He truly went above and beyond, doing everything in his power to support us despite the circumstances. He was kind, calm, and tried his hardest to make things right. None of this was his fault. The blame lies entirely with the hotel and Star Tours for putting us in such an unacceptable situation. Avoid this hotel at all costs.

Online commitment and when we reach hotel terms and conditions is bit different so I don't like that specially they asked me for deposit and when I booked online I didn't see anything like that and when we asked something about to check the room they said you have to do it Ur own we can't help that the worst thing in this hotel

We visited 2nd week of August . There was a heat wave. The A/c in this hotel is terrible. Even hotels in 3rd world countries have better a/c. We complained this to the front desk . They told they would fix it bit nothing was done. They were rude. We had to open windows and sleep.

good hotel in Massy great hotel with nice pool and garden not very flexible with breakfast schedule even in summer but you can easily walk to the area in town where cafes and brasseries are. check in staff upon arrival was not very nice or welcoming even though it was only 7 pm