Premier Inn Thurrock East Hotel

Our stay in this hotel was terrible, we came down this way as we used the spa opposite which was a lovely day out to come back to our room and have to try and sleep in what felt like a sauna, there was no working aircon they had 2 fans in the room which I assume is because they knew the room was hot. 1 fan did not work and the fan that did work was so bad it didn’t even blow my hair. The window only opened about 2 inches and because of the windows sill it didn’t bring any air to the room. The room got up to 30 degrees and it was only 18 outside. The both of us woke up constantly because of the heat. Such a shame but have to rate it so low as you use premier inns to sleep and that’s something we couldn’t do.

The hotel had no AC and the temperature of the room was unbearable and we were on the 3rd floor, so heat rises. The room was clearly under construction, missing surfaces and the bath was dirty. i would not recommend or stay here again. Avoid this hotel until renovations are complete and AC is installed.

A great refurbished room! I was informed, I'm the first staying in this room since refurbishment. Excellent and pleasant customer service at reception and really helpful. Thank you

Our room was in the annexe, unfortunately it was during a recent warm period and the room thermometer read 29o. There is no air con, instead a large fan is provided but all this did was recirculate hot air. Worse you could only open the window 1-2 inches - not enough to let air in. We felt very suffocated. So much so we spent half the night in the car just to cool off. Staff were great but there was little they could do to help. Really not fit for purpose and wouldn’t recommend it during warm weather.

Just as a previous review, a fantastic stay in a sauna. Arrived here on 30th June for 1 night business stay. They put me in the annexe at the rear of the car park. There's me thinking, oh this must be a new section of the hotel!! That may be somewhat true but they didn't tell me that this was also Premier Inn's sauna. Sat there in the hotel room at 28 degrees and a window that opened barely a couple of inches. The peovided fan was useless, and circulating hot air around the room. Suffice to say that I will.not be staying in this hot hole ever again. Spend your money elsewhere!!

We stayed at this hotel yesterday. 28/06/25 Good stuff! Hotel is absolutely lovely and nice and clean. Greeted with a friendly happy face. All good there. The bad stuff! The friendly reception staff put us in the big annexe at the back, they told us premier inn don’t want to pay to operate the air conditioning, but premier inn wants our money! Remember they advise what a wonderful nights sleep you are going to have with them & to forget going elsewhere! Not possible in a room with a window that opens an inch, that’s 34degrees on the wall thermostat! We were absolutely melting it was unbearable, we didn’t sleep and couldn’t wait to get up and leave. My polite complaint this morning met with a friendly shrug and told premier inn simply won’t pay for air conditioning sorry.