Aussie Rest Motel

Serious Problems with this Motel. This motel had an 8.4 rating which was one of the reasons we chose it, plus its relatively close location to town. Check in was at 2:00pm so when we arrived at 2:15pm we were surprised to find the office locked and no one around. I called the 3 phone numbers left on the notice on the door, as it instructed me to should the office be unmanned. Two went to voice mail and the third’s mailbox was full so I couldn’t leave a message. I did leave a message on the other two. After about 10 minutes I received a callback letting me know someone would be there in 2-3 minutes. Then I received a second call saying they were on their way. We were finally given our room and even though we were not overjoyed at the condition decided to stay or lose one night’s tariff. I have included photos to show the condition of the bathroom and a couch that either needed an extreme clean or to be thrown out. There was a plastic jug filled with water in the refrigerator that had black particles of who knows what, I shudder to think, floating in it. I emptied it and the particles clung to the sides. The large trash bin in the grounds looked like it hadn’t been emptied in months. The room, especially the bathroom, smelled of cigarette smoke. Luckily the bed was comfortable, we were only staying 2 nights, and we went out during the day. I would have told the manager about these issues when we checked out at 8:10am but the office was locked with no one about. It was supposed to be open at 8:00am.

Great location with easy access to local shops as well as wineries. The room we stayed was reasonably clean but the bedding needed some improvements where the blankets were not warm enough and the availability of extra blankets was limited. (The extra blankets that were given had some marks from old dirts even though we were told they had been washed)

Was a pleasant stay, quiet area. Comfortable large room to fit my family. Thankyou

Property was in a fair condition. For a family room for up to 7 people to sleep in there was only room for 2 towels to be hung. The wardrobe is on its last legs and not enough space for luggage to be stored. The room and bathroom could also do with a revamp.

The check in staff were very friendly and helpful

Glasses were dirty in fridge. No hot water had to get it fixed. Pool not in use