Nathalieseal
July 14, 2023
We arrived after noon and found a handwritten sign on the entrance door asking us to call cell phones because the door was locked. When they let us in, the lady told us the owner was taking a nap and that she was somewhere else, so that's why they had to keep the door closed. That's already a bad start. Then they gave us a family room (we were traveling with my husband and three children, ages 4, 6, and 8) with a double bed, a single bed, and a bunk bed. The top bed folded down against the wall. To get up, you had to put an iron ladder with an iron spike that was wedged into the structure, which was extremely dangerous since it wasn't stable at all. Considering we were traveling with small children, it was even more dangerous. Upon arriving at the room, we ran into the cleaning lady in the hallway with a shopping cart full of sheets to iron, with the bathroom door open because the poor lady, who was ironing sheets, couldn't stand the heat in the ironing room and had the cart right in the guest hallway. Just then, the owner appeared and rudely told our children not to make a mess in the room, even though we were just opening the door. The place has air conditioning, but they charge for it separately, which we thought was in very bad taste, not because of the cost, but because it was the height of the summer. After some inconvenience, we switched rooms to two rooms (which was what we had paid for). I stayed in a three-bed room with the children, and one of the beds wasn't even made; it only had a bedspread and no sheets! We had to sleep in two beds. The infamous air conditioning makes an unbearable noise that keeps you from sleeping. As if that weren't enough, the bathroom doesn't even meet the standards of a 3-star hotel, measuring less than 4 square meters. The shower is practically nonexistent, as it has folding shutters that make the toilet unusable when closed. The bathroom is completely wet and has no slip resistance. The common stairs have filthy carpet, and there's hardly any staff to assist you. The owner's daughter or the owner is always alone, and as you can see from other reviews, he's very rude and can also be seen from his responses to comments left by other guests, both on this platform and elsewhere. Unfortunately, we're not the only ones, and worse yet, we won't be the last to have a horrible experience here. We had a reservation for 4 nights but only stayed for 1. The next day, we ran away from this place.
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