Rozendal Guest House

I am extremely disappointed with Suzette's overall conduct even more so after a meeting on the 14th of February which she was not invited to and it just highlighted the type of person she is. Her behavior is unprofessional, disrespectful, and lacking integrity. She was blatantly rude and dishonest. A clear example of Suzette’s unacceptable behavior occurred when she stood on entrance to bedroom doors, pointed her finger at me, and I witnessed it firsthand. She did this behind your back as the owner, and immediately denied her actions—only to repeat the behavior in your presence the owner and your other staff member. Despite this blatant misconduct, she was not reprimanded. You justified her actions by stating that she was "angry," but the reality is that she was simply caught in her own dishonesty. An individual who lacks integrity and professionalism does not deserve my time or energy, yet her actions warrant attention, what an excuse for a human being. Such conduct is entirely unacceptable, and as the owner, you would benefit from professional training on effective staff and customer management. Your approach should be rooted in fairness and professionalism, free from personal bias. Furthermore, the absence of video footage only raises more concerns about the credibility of this situation. Your decision to defend her blatant dishonesty reflects poorly on the establishment and calls into question the standards of professionalism and accountability under your leadership. This situation reflects poorly on the establishment and warrants immediate attention.

I was met at my car on arrival and promptly helped. The lady was very friendly and helpful. I felt almost at home. The room was good and clean. Parking was close to the room and easily accessible. When I booked out the next morning to go to a local hospital and forgot some ointment in the room, the lady at the desk promptly offered to bring it over to the Hospital. That is the best.

I was greeted with such a welcoming friendliness that I immediately felt home upon my arrival until my departure. Thank you!!! A bonus is the short and convenient commute to Unitas Hospital which is just around the corner!

The staff is very friendly and helpful. The owner even organise sparkling wine for my son and daughter in law room, without me even had to ask. They have a passion for their guests.

I have used Rozendal Guesthouse several times and was never disappointed. The accommodation is neet and clean with all a visitor needs for overnight. The service was excellent. The staff are friendly and supportive serving excellent meals. In addition, the guesthouse is close to business centers which makes it a very convenient place to stay. Congratulations to the owners and all staff.

Great position; Very friendly and welcoming receptionist; Overall, very little curb appearance: Dingy and dark passage; Single bed was like sleeping on a concrete slab; Small, scratchy and dirty towels; Breakfast extremely limited and very disappointing; Left after my first night and asked for a refund for the remaining two.