Mountain Ridge

BEWARE! This company engages in false advertising, retail fraud, and bad customer relations. Their website boasts “premium accommodations” in their “quiet and secluded resort”. They post photos and floor plans to choose a 1-bedroom or 2-bedroom log cabin with a covered porch, or lodge accommodations that are 3-bedrooms. They promise “luxury” private cabins of “highest quality”, “high end appliances”, and amenities. After viewing the website, emailing a request for a 2-bedroom log cabin, and talking via a phone call that assured a 2-bedroom private luxury cabin, I made a deposit of $300. When I arrived on site no manager was present, but via a phone call I learned that my cabin was #1B and the door was unlocked and cabin was ready. It took another phone call to discover that I was NOT assigned a 2-bedroom cabin. I was horrified to find I had been assigned one room in a barn! The studio room was smelly, dirty, and only contained one bed. The bed coverings appeared stained and dirty, the window blinds were badly damaged and provided no secure privacy, the pull-out couch was scratched and no linens were provided. The “high end” refrigerator appeared as if it had been used for target practice, and no “amenities” were visible. When the manager appeared I said that the room was not acceptable, I could not stay, and I want my $300 deposit returned. Via email I later learned that my deposit would not be refunded, and “We cannot guarantee which cabin guests will get”. I have filed a credit card dispute and I will continue my fight for fairness. As a frequent traveler I have never been charged for not accepting false or unsatisfactory accommodations. AVOID THIS PLACE!