Holiday Inn Express & Suites Center by IHG

I stay at hotels all the time and I have never been charged a cleaning fee. I take the time to pick up our room and it's usually just me and my young kids. I am currently almost 9 months pregnant and my daughter wanted to get a hotel for her 12th birthday so we could just hang out and swim for a day. The place we usually go had pool maintenance so we got a room here in eldorado hills. The pool area had McDonald's all over the ground and never got cleaned up n we were there until 10. The hot tub was like warm and slimy with band aids lying around the floor. When I checked out the next morning I noticed my card was getting charged first 20 then 25 and when I called they told me that we had got paint on the floor. And they were keeping my $50 deposit and charging me 90$ ... I should be lucky because they usually charge a 250 cleaning fee... They took 90 because that's all I had in my account. The money I was going to use to take my daughter shopping the next day. One piece of cake was dropped on the floor so I tried to explain it was just frosting and we had tried to clean it up. They didn't care and kept trying to charge my card over the next week for the rest of the 250$ for a spot of frosting. Outrageous!!! I will never stay here again and I can't believe because we dropped a price of cake that we were getting charged 250 dollars that is actually insane. Don't stay here!!!

Great Hotel Staff was amazing and hotel was very cozy definitely will be returning!

Extra fees The stay was good except for the fact that there was a $200 deposit that I had to pay when I arrived. Even though the room was paid for in advance. There is no information on the website in regards to this amount. I am actually still waiting for it to get back into my account.