Acapulco Resort Convention Spa

Nice facilities with excellent pools, water park and beach. We stayed in a bungalow which was infested with mosquitoes and smelt of sewerage. Dining was acceptable however seemed to be catering for 1000 people at a time. Dinner was ok and breakfast a lot better. It seems that the best facilities are reserved for the high rollers. We were invited to the hotel previously and had a fantastic meal in the main building however this time we left dissatisfied and won’t go back to stay.

Good hotel

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We come to Acapulco with Esra, she is great and her team Zehra Sina Serife is always helpful, I thank them very much, we also love the hotel very much and the food is absolutely delicious,they have to much option love to this country. Hope to see you again.

My husband and i stayed here for 9 nights from 15th October, we paid well over £2000 and expected better accommodation than what we were given as it was more like 2 star, an old battered damp smelly building out of the ark. We were first put on the fifth floor in a room that stank and the air conditioning was dripping water, we went to the reception area where we were first dropped off after arriving and complained so were then taken back to the same old building and given another room on the fifth floor which didn’t smell but was still awful. This was late at night and we were tired so accepted it reluctantly. The positives of our stay were the pools which were very impressive and the water park for the kids. The food was plentiful but the walk down hill to the restaurant was quite a trek so wouldn’t be suitable for those with mobility issues. The complex I’d say was 5 star but the accommodation no way, so be aware, unless you upgrade you will be put in an old smelly building akin to Noah’s ark The pics online do not tell the whole truth or mention that it’s more like cat city so unless you love cats you won’t like this. We absolutely felt ripped off and it wasn’t worth the money, when you pay for 5star you don’t expect 2 star