Premier Inn Cardiff City Centre (Queen Street)

Lovely hotel right in the thick of it. Nothing too much trouble for the staff. Will definitely use this hotel again when visiting Cardiff.

We arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. .

Convenience areas, nice staff and services

wifi極差，逼着買5pound一天的網絡 洗澡沒有噴頭 暖氣不足，晚上睡覺很冷

Great location in city centre but not noisy at night. Building is underwhelming but social areas welcoming and staff super friendly and helpful. Room was basic - windows don't open and AC is dated - but beds were comfortable and plenty of space for 3 adults. Some issues with bathroom - shower flooding, etc - were quickly resolved when reported. Overall, a good value experience, but beware the pricey parking in and NCP.

Omg what has happened to this place we have stayed here numerous times and never a problem but this time what performance. Paid for early check in for 2 premier plus rooms only to be told there are not ready we needed these rooms to get changed for our sons graduation hence why paying the extra fee but kept on being told not ready the young boy on reception was trying to help and very polite but the older man what an unhelpful rude man needs to go back on a customer service course! I’ve got so much more to say about this man and the rest of it but I will leave it to my complaint to head office about him they left us with 10 minutes to get showered and dressed for our event! And believe me we wasnt the only ones in this situation. The rooms we had were ok not worth the extra for premier plus ultimate wifi kept on going off so just had to use our data Breakfast food was really nice and the lady cooking was lovely and polite and friendly (show your colleague how it’s done!) but the drinks either there was no cups for the coffee or glasses for the juice and orange juice was empty the whole time we was at breakfast so need to sort that out The man in the bar in the evening very nice too So I said earlier gone downhill massively since our last stay so my advice is pay a bit extra and stay somewhere else