Finca Cortesin

Service: Service is generally described as exceptional, with attentive and friendly staff ensuring guests feel well cared for. Many reviews mention the staff's professionalism and willingness to go above and beyond to meet guest needs.

This hotel has to be one of the very best we have stayed in. Faultless! The grounds are magnificent, the ambiance sensational, food delicious, rooms immaculate. I could easily run out of superlatives to describe our experience.

We thoroughly enjoyed our stay at Finca Cortesin. In our opinion, this is an excellent example of the standards that should be met by all 5 star hotels. The hotel is set in beautiful grounds that are extremely well maintained. We had a garden suite which was easily accessible for the pool, stylishly furnished, spacious and very comfortable. There are two outdoor pools (the longest pools we have ever seen) one of which is adults only. There is also a lovely huge pool in the spa. The pool temperature was perfect and there were ample comfortable sunbeds and cabannas with plenty of options for shade. Breakfast on the outdoor terrace was delightful with lots of options on the menu and the service was excellent. The hotel itself is again very stylishly furnished and this extends to the comfortable lounge areas and even the hotel corridors. We didn't play golf but did visit the golf club and had a peek at the course - again everything was top notch. We had dinner at El Jardin de Lutz, Don Giovanni, the Blue Bar and the Beach Club and enjoyed the food and wine in each. The Beach Club is quite small but had a very nice vibe. In general the staff throughout the hotel were very helpful and friendly. The spa itself was lovely, treatments are pricey but we both agreed that the massages were amongst the best we have ever had. If I have one small gripe it is that the facial was not good in my opinion (and I've had a lot of facials!). I politely explained to the therapist that I wasn't enjoying it or finding it relaxing and wanted to stop but she insisted on continuing. When I fed back how delighted we were with the massages but my disappointment with the facial to the lovely staff on reception, they said they would speak to the Spa Manager. The spa manager offered 50% discount on the basis that my skin would have benefitted from some of the product the therapist used which I thought was a disappointing and inappropriate response. Having said that it certainly would not stop us going back to Finca Cortesin. It's quite lovely and we are already planning our next trip.