Royal Mansour Casablanca

值得推薦的酒店！ 還會入住！

I recently had the pleasure of staying at the Royal Mansour Casablanca, and I can confidently say it is an unparalleled gem in the heart of the city. This hotel is nothing short of a sanctuary, providing an extraordinary experience that sets a new standard for luxury and hospitality in Casablanca. **Food:** The dining options at Royal Mansour are truly exceptional. Each meal was a culinary masterpiece, expertly crafted by world-class chefs who understand the art of flavor and presentation. Whether indulging in traditional Moroccan dishes or international cuisine, every bite was a delightful journey. The in-house restaurant offers a diverse menu with an array of choices that cater to all palates, complemented by an impressive selection of wines. The attention to detail in each dish is remarkable, making dining here an unforgettable experience. **Spa:** The spa at Royal Mansour is a haven of tranquility and rejuvenation. From the moment I stepped inside, I was enveloped in a serene atmosphere designed to relax the mind and body. The treatment options are extensive, featuring signature Moroccan rituals that incorporate local ingredients and techniques. The therapists are highly skilled, delivering treatments that left me feeling rejuvenated and revitalized. The ambiance in the spa, combined with soothing music and calming scents, creates a perfect escape from the hustle and bustle of the city. **Service Quality:** The service at Royal Mansour is, without a doubt, top-notch. Every staff member goes above and beyond to ensure guests feel welcomed and cared for. From the warm greetings upon arrival to the attentive service in the restaurants and spa, the level of professionalism and genuine hospitality is unmatched. It’s clear that the staff is well-trained and committed to creating a memorable experience for each guest. **Location:** Ideally situated in the vibrant city of Casablanca, the Royal Mansour provides easy access to key attractions while still allowing for a tranquil retreat. Guests can explore the lively streets, historical sites, and cultural landmarks nearby, and then return to the peaceful oasis of the hotel. The location strikes the perfect balance between convenience and relaxation. **Atmosphere and Music:** The atmosphere throughout the hotel is simply enchanting. The decor beautifully blends traditional Moroccan elements with modern elegance. Each space is thoughtfully designed, creating a luxurious yet comfortable environment. The choice of music throughout the hotel enhances the overall ambience, providing a soothing backdrop that complements the exquisite surroundings. **Overall Ambience:** Royal Mansour Casablanca radiates a sense of opulence and sophistication that is unmatched by any other hotel in the city. It truly feels like a home away from home, where every detail has been curated with care and intention. The combination of stunning design, impeccable service, and exquisite cuisine makes this hotel a standout destina

This hotel is very good. I probably would have rated it 4.5 if the scale of rating facilitated that. The hotel has an excellent ambience and is very beautiful architecturally. Marble is amply used in the lobby and in the premier suite that I had booked. Beautiful array of flowers are present in the lobby and in the adjacent bar area. The fish tank whilst many were photographing it I found it to be passé - so 70’s. My Premier suite was beautiful- ample space , wood and marble beautifully used and I totally loved it. So if it was so good, why is it not great. The finishing touches that take it from good to great were missing. 1). I wrote to reception four times making specific requests during my stay - whilst the concierge who arranged my special VIP meet at the airport and my transfer to and from the airport was copied into the email reception never replied and neither did they act on it even though they mentioned it during my check in. 2) One of the requests I had made for instance and which was acknowledged during my check in was for the premier suite on a higher floor , imagine my surprise and disappointment that my suite was on floor 7 - the rooms of the hotel are on floors 6- 22. I guess they considered that they had fulfilled my request because it was not on floor 6! 3). The hotel skimps on some of the amenities. For instance it is one of the few luxury hotels that I have stayed in that does not provide a shaving kit. Of course you can call for it but who wants the hassle of calling for a shaving kit every day especially when you are paying more than $1,600 per night. 4) The soft drinks in the mini bar are free but they are not replenished properly daily. A lovely place to stay but to truly move from a very good to a great luxury hotel, especially given that it is very pricey , it needs finesse and an improvement on the finishing touches and customer responsiveness.