Hotels near Torre del Reloj, Cartagena

I had stayed at the Allure Chocolat in the past and loved it. I loved the room, rooftop pool and pool bar, great staff and good breakfast. Location is excellent, close to the walled city. I booked this return trip to stay at the Chocolat only to arrive and after checking in the front desk man said by the way our pool is closed during your stay for a private group. Note their their rooftop pool and pool bar is a key reason for staying here for me. I then asked why they was not stated at the time of booking the room and he couldn't answer that but said don't worry, we will send you in a taxi or shuttle to another hotel to use their pool. Unacceptable. I was upset and asked to speak to the manager. His option was to transfer us to their other hotel Allure Canela which has a pool. He said it's close and easy walking distance to the walled city and it would cover my need to have the pool on site without the hassle of taking taxis or shuttles to get to the pool. So I agreed and regretted it. Allure Canela is a nice hotel, but smaller, noisy location and the pool is the size of a large bathtub and seeing all guests was going there from all 3 Allure hotels in town, it was quite busy with no deck chairs to use most of the time. So the point of this feedback is based on the poor management decision of the Allure Chocolat to block the pool for a private group and not warn guests booking rooms on those dates. I feel this was deceptive and ended up paying too much for a room in a hotel in not so great location. I did get free meals for 2 nights, but this didn't make up for the inconvenience and excitement of staying at the Chocolat. I will highlight the front desk man Felix. He was very nice and tried to help at Chocolat when he had to tell me about the lack of pool facilities. Very nice man.

The structure is beautiful, divided into two buildings, two terraces and two restaurants but discreet and more expensive food than what is out there. The bedroom could be much better...the bathroom was really sharp, at all at the standards of other Selina facilities. The bed was quite comfortable at least. The air conditioner in the room at a too low temperature that was not possible to modify by creating ice in the room.

Die Lage im historischen Zentrum ist hervorragend. Die Architektur des Gebäudes sowie die Einrichtung gehen fließend in einander über und sind stilvoll. Das Personal ist äußerst freundlich und Hilfsbereit. Das Frühstück ist ausreichend und lecker. Besondere Freude hat es uns bereitet das Treiben in der offenen Küche zu beobachten. Es war ein sehr schöner Aufenthalt und wir würden wieder Kommen.

The hotel service was impeccable. Martin, the hotel manager, gave us several restaurant and tour recommendations, and was always willing to help. The hotel staff were always very friendly and the breakfast was delicious and just as we requested. The hotel has a hot tub, which we reserved every day, and the staff brought towels and provided speakers. The location was very good, outside the walled city, but only 8 minutes away, in a neighborhood where the prices are better than inside the walls.

The hotel environment is very good, clean and hygienic. The swimming pool is really beautiful to take pictures during the day and night. Because the children like swimming, I chose this hotel. The swimming pool water is clear and clean. It is recommended. Except for the breakfast, everything else is very good

The hotel is located opposite the castle, but not in the ancient city. Although the straight line distance is a few hundred meters, the security situation is too big. The hotel is surrounded by local people's residential areas, there is a big supermarket, but the security situation is a bit complicated. Everyone said that don't walk to the ancient city, you have to call a car, even if it is very close. The hotel breakfast is very good, there are freshly squeezed juices, various cheeses.

Great location. The service was friendly and good. Katia was very helpful. This hotel was so cute and right in front on the beach. The breakfast was good. The restaurant had good lunch/dinner options. Only 10 minutes drive to the airport. Not far from the Walled City. I’d love to stay here again.

Excellent service, very well attended, its staff is well prepared for guest service. Clean room. It offers a beach 50 meters away but currently there is no beach. They are under construction, so you must travel more than 500 meters to have access to one. The prices of minibar products are very high. I rate it overall 4.5/5