GHL Collection Armería Real Hotel

Just checked in, no welcome, no information given. 1st room dirty, 2nd room not much better. Renaldo did not communicate at all. Currently sitting looking for new hotel to book. Poor poor also hotel did not respond to numerous messages re: airport transfer

The hotel was clean and in very good location and set around a nice courtyard which is why I give it 3 stars. However, I would never have booked this hotel if it had been clear that I would get a dark room with no window which I did not like at all, I told the front desk twice that I did not like the room but nobody seemed to care. I was not even given chance to upgrade (I don't think i should have had to upgrade to get a window, it was not a cheap hotel) I did not find the staff at all friendly, especially at front desk. On my last day, I could not believe when the room maid walked in and was going to start cleaning the room although I was still getting dressed and ready! This was over an hour before check out time. I would not book this hotel again, I think there are many better options at lower prices and with friendlier staff.

Loved the hotel and the fact that it had soundproof windows. Cartagena has a big party scene and it can be noisy at night. But the hotel is a quiet oasis, stylish and very clean, with a beautiful rooftop terrace and pool. The only minor blemish for me was the weak coffee for breakfast. Colombia had such great coffee wherever I went, but, somehow, not there.

This hotel is a gem and needs to be polished and cared for! Also, this is not a 5 star hotel. It is an old hotel, with a great atmosphere, lovely courtyard and rooftop deck but it needs to be invested in before it loses out to the new hotels coming into the area and the old town. The rooms were nice and clean, nothing special and not 5 star. The breakfast was just OK (the dirty toaster was broken- that cannot cost much to replace) and it was understaffed! Dirty dishes sat around on tables for way too long. Same with the rooftop deck - understaffed. The pool needs some repairs and to be cleaned- not too expensive to do, and there needs to be a staff person there in addition to the bar tender, who was busy (rightly so). This hotel has so much potential but it fell short. Please invest in this gem as I would like to recommend it to friends and return next year!!

My wife and I spent a week at this hotel in December 2022 and we highly recommend it looking to stay in Cartagena. It is located in the vibrant Getsemani neighborhood and is within walking distance of the old city. Great views of Bocagrande, Manga, the Castillo de San Felipe de Barajas and La Popa monastery. The hotel was clean, friendly and helpful staff, and breakfast included. Beautiful courtyard. We would certainly stay here again :)

Beautiful setting and good location, however needs vetter housekeeping. We did not expect 5 stars, as we researched in advance, however at this proce point, the housekeeping should be better. A lot of the rooms have windows only facing the garden. This means you have to have the shutters closed or no privacy, so no daylight. Rooms are HUGE; and the AC is great. Hot water was available al three days. The front desk staff was really nice and helpful. You can walk anywhere, location is super convenient. Taxis are easily available, and the front desk staff can assist with bookings

I would classify the Ameria Real Hotel in Cartagena as a reasonably nice work in progress. It is currently trying to live up to the superb hotels within the walls of old town Cartagena, but it falls short in several ways. First, the good: the service of those who work in the hotel is great. There was no tea option for the breakfast buffet the first day we were there and we just casually mentioned it. The next morning they had tea. The room that they first put us in had fleas in the bed (it happens in the region sometimes), and they immediately upgraded our room and laundered our clothes for free. The rooftop pool and sundeck are wonderfully relaxing and a great place to watch the sunset. The location, in the hipster, more local feeling neighborhood of Getsemani, is convenient. Second, the mediocre: the first room that they put us in was quite sad (peeling paint, light bulbs falling from the recessed lighting, dark and dank feeling, a bit dirty in places). We are the type to not complain, but we had to move when we were bitten by fleas in the bed. The second room was better, with a balcony. The balcony had a table and no chairs, which was odd, but okay. The room was cleaned each day (we stayed 6 nights), but the body wash was never replaced, the shampoo was replaced sometimes (even when we had used the previous bottle up), and the dirty towels on the ground were just folded up to use again. The hotel also could use an interior designer to help them out with some curtains or at least a picture on the wall. The breakfast buffet is fine, but nothing to write home about. The concierge was helpful, but kept trying to sell us day trips when we just wanted a nice beach that was off the beaten path. In the end, it was an okay stay - the staff really did make the difference. The hotel is currently undergoing some minor construction, so maybe they are working on revamping the rooms and it will be much better in some months.

The hotel has potential but in practice, it just doesn't work. Service is very slow and they take hours to clean the room. There is a pool on the roof, which looks nice, but it seemed dirty and not well maintained. When swimming you can smell the cooking and the frying of the restaurant and along with the 100% humidity of Cartagena, it is just disgusting. The room has old closets, they barely open, and it's disgusting to put the clothes inside. In our room there was mold in the ceiling of one of the bathrooms. They didn't bring us enough bottles of shampoo and soap and the water barely comes out in the shower. The current is very thin and you can't take a proper shower. The only good thing about it is that it is located in Gestemani, which is a very nice neighborhood. On the whole, Cartagena is not a place to visit. It's not well maintained, pavements are broken, there is reconstruction works everywhere, it's very dirty. There are a couple of nice beaches and an old city, which are nice, but not worth the visit.

We really enjoyed our stay in this hotel. Very friendly young man in the reception checked us in a little bit earlier and fast. The room had second floor and two bathrooms which was perfect when traveling with kids. Roof terrace has beautiful views and you can have delicious drinks at the bar. I read in reviews about the noise and was a little bit concerned about that because i am a light sleeper but it was not bad at all . Hotel has beautiful garden with sofas and tables where you can have your breakfast and enjoy the surroundings. Great location. GHL Hotel blends in very well in the old city center of Cartagena. Will choose this hotel again.