Santuario Getsemani Hostel

I've been @ Santuario much longer than planned due to some health issue. So, I had the time to highly appreciate not only the hostel itself, the great vibe and atmosphere, the fantastic beds setup where you have plenty of space (!) plus an unusual total privacy, like you have a mini room inside a room, but especially the people: staff is great and really cares the guest, while sick I had a family like surveillance, especially Stefy "la chica del bar", Kathy (cleaning & kitchen) and Jose (maintenance) never missed supporting me and asking genuinely interested how I was feeling doing their best to help. In a difficult moment, I was in the right place, thanks them! One only thing disturbing me was, the aircon management: ok it was on only evening and night, quite usual, problem was a person feeling cold was enough to shut down the aircon for everyone... and it was hot then... i love freezing, ok, but a correct balance would be the best, suggesting who's cold to wear a t-shirt should work, and others won't sweat ;-)

We had booked a 4 bed mixed room via Hostelworld. We arrived around 8PM at the hostel and checked in, paid and shown to our room. However the room was a 10 person mixed dorm which was not we paid for and we paid double for the four man. The staff were not helpful and said that 4 bed mixed dorms do not exist and are female only. He insisted that we booked wrong despite showing him the Hostelworld listing. He was rude, laughing and created quite unfriendly atmosphere. He made no effort to rectify the situation or apologise. As a result of this we cancelled the booking and got refunded by the hostel however we have lost money to Hostelworld which we are not happy about. See images of listing. Hopefully the hostel rectifies this ASAP. This is false advertising and hopefully other travellers don’t fall into this trap.

BEST HOSTEL EVER! I highly recommend doing the day trip to their Tierra Bomba location as well it is beautiful. They had a free salsa class while I was staying there and the teacher is super fun. They also had a pub crawl where we met people from other hostels. This is right in Getsemani and is a 10 minute walk away from San Felipe castle. Great location, great price, and great people. Also they have a cat named Orion! As for the rooms, each bed was like a compartment and had a shade for privacy. There were private bathrooms in the rooms as well as shared ones. Everything was very clean and comfortable. Our breakfast was included--it was fruit and toast which filled me up. There are also paid options but the included breakfast was enough for me personally. They do have wifi and it's fast. There is also a social area and coworking space. Honestly, I wish I spent more time in this city and at this hostel. The staff members are so nice and will go out of their way to make sure you have a comfortable stay. They'll even recommend activities and restaurants. This hostel is great for both introverts and extroverts. There are people willing to socialize there or if you would rather have privacy, that is possible there. THANK YOU SANTUARIO!!!