Casa de Alba Hotel Boutique

ipAdvisor review If you’re looking for somewhere to stay- look no further than Casa De Alba. When we were looking for a place to host our friends for a wedding celebration, our search stopped at Casa De Alba. We started our discussions with Johann, and we knew from the gate that we were a fit for each other. Johann and the Alba team were so patient with us- answering all of our questions and as we continued discussing how to make our dream destination wedding celebration a reality. When you plan a wedding ceremony from another country, it can be full of uncertainty, but their constant communication and turnaround time for answering questions or providing options put our minds at ease. What impressed us most was how well connected they were in the community and how well they know Cartagena. Whether it was getting tips on how to navigate around Cartagena or finding a boat excursion- all of the vendors exhibited the same elite level of hospitality. We had the pleasure of hosting two birthday celebrations with family and with friends. I can confidently say that we saw so much value from our investment in staying with them. All of their staff onsite vendors they recommend were fantastic- whether it was the DJ, the many boat options, the cumbiamberas etc. While we were there Johann and the GM, Thomas were there onsite to help us and make us feel at home. Even when we had to make some last minute changes, their flexibility is unmatched. In fact, all of their staff onsite were incredible. They always looked out for us same were always there for suggestions and to help us feel comfortable. They made our stay there feel like it was our own home. We walk away from our stay at Casa De Alba with an experience of a lifetime with friends and family that they will never forget. And if it wasn’t amazing enough they were there to say goodbye. The Alba Hotels team is now like a family to us and look forward to spending more time at their hotels in the future with more friends and our own family one day.

Very cute hotel and great location. One of the things I look for before booking is the service. This hotel had top-notch reviews . Our original communication with Pablo was wonderful . He was very responsive and helpful with suggestions. We arrived and were greeted by Laura with fresh cold towels. We only saw her for the first 20 minutes of our stay, and she was so helpful and caring and gave some quick suggestions. After that, customer service was downhill due to one person . He was not friendly at all, and we felt we were bothering him with any questions. Had a little issue with the toilet and he seemed annoyed when we asked him to get maintenance. We even asked if Laura was around, and he said no. I promise we are not difficult people. The room originally had a strong smell because they said they painted a section, and Laura offered to move us, but we decided to stay because it was the biggest room for family of 4. I think the reason we may not have gotten the greatest service from this one particular gentleman was because he asked to add the service charge ( tip) while checking in but we stated we prefer to take care of it at the end. All in all, the service was NOT what the other reviews stated. They were some nice worker so I do not want to take away from them but this one person was there with us most of the time. Sad how one person can ruin an experience The hotel itself could have been kept up with a little better. I don't think it was luxery and not worth almost $600 ! a night. I think this rate was with a 40 % discount from the site. So it should have been more ?? The water in the shower got cold pretty quickly, so we all waited a bit before the next person could take their shower. One great thing was the air-conditioning!!

Loved this hotel, it was so exceptionally designed and the vines draped beautifully into the atrium which had a pool. The rooftop had a pool as well. The service was amazing, we worked with Antonio. Would definitely recommend. The food was great, had a nice little porch to eat breakfast on with a view of the cathedral