Socialtel Santa Teresa

It was a beautiful property! Like a treehouse tucked away in the jungle, but right on the main strip 5 mins across the street from playa Carmen. Close to great cafes, restaurants, and convenience stores. Our check in process went smoothly and the private family room was perfect, except that we noticed quite quickly the AC wasn’t working on the 2nd level in the bedrooms. The staff were so kind and quick to work hard and fix it by the time we went got back for dinner. 10/10 customer service. Would absolutely stay here again!

Booked a 4 bed dorm but when I checked into the property, the dorm was attached to a massive kitchen/communal space with an 8 bed dorm at the other end. There was only 1 bathroom between us, there was a $5 charge for a towel (there were not even hand towels or bath mats provided in the bathroom), barely any windows and the air con did not work. Definitely not the worst hostel I have stayed in but far from the best.

First off this is a beautiful location, my standard room was great, the property was clean and pleasing. Love that they offer filleted water. Kitchen needs work and provide more bowls and pans but that’s been common at every Selina. My issue lands with the events and experience that Selina promises but was not provided. There was no salsa nights, live music, paint nights, karaoke, sunset beach walks, movie night, game Night, tried to get my welcome drink but the there was no one there to facilitate so never got my drink. Why does Selina north get these events but not south? If there was a shuttle to take us between locations to share events I wouldn’t be so disappointed but the main reason I’ve been booking Selina’s is for the daily events planned and I’m just so bummed that this location didn’t do anything besides fitness classes. And the yoga was only mantra a.m and pm. Which isn’t a practice everyone enjoys like me. I think if Selina promotes social events and doesn’t even put the effort into setting them up even if only one person shows up so disappointed.

I spent a month in Costa Rica and Panama in January 2024, using Selina all the time. Santa Teresa South was my first stop. Now being able to compare all, I would say this one was okay, but others were better (Puerto Viejo was way better). The biggest difference as a solo traveler is the effort they make to socialise. The Welcome Drink here was me and the receptionist! At other places you were put onto a newbies table and then natural chats started... and you could go for welcome drinks every day. Not here. Santa Teresa is great. If you want to do Selina, stay at ST North. More fun, more social. South is almost all private rooms, so families and couples. But my biggest complaint was a tour I paid over £100 for the 'Cabo Blanco Beach & Forest (Full Hike)', described in their slick literature as 'our guide will show you the wonders of the forest until you reach Caboe Blanco beach, a pardisical white sandy beach where you can enjoy quiet waters for swimming, sunbathing or simply to enjoy the striking view of Cabo Blanco island'... There was no beach. The guide said we had no time and could either rush there and back or enjoy the forest. He also insisted we pay entry to the national park when I confirmed afterwards that this was supposed to be included in the hefty up-front fee. It's clear Selina is not running these tours, even though they word them as if they are. I was encouraged by Juan the manager of Santa Teresa South that he would arrange a refund for me. I would have been happy with a partial refund. But since leaving, I have been ghosted by him in our WhatsApp conversation. I have emailed Selina contacts and had no reply. And posting a complaing on their website give an 'Ooops' error and doesn't allow the complaint to be posted. Go to Selina's, they are good, they are especially good for wifi and working. Don't book their tours. Go direct to the tour companies, save some money, and perhaps have a better chance of being sold what you are going to get. Disappointed.

Excellent environment. All the staff was very friendly and respectful from the moment I arrived. I had a very good experience and would like to visit again soon; the food was also very good. The pool and yoga make the experience even more unique.

Selina South Pros: great location, friendly staff. Cute decorative touches, lots of places to lounge, nice little pool, great workout area (no weights). Tasty food truck! Cons: The curtains don't keep out any light, and there is construction everywhere starting super early. My room was on the second floor and above me sounded like about a thousand pigeons. Inability to sleep was my biggest bummer.