Hôtel le Parc - la Table de Franck Putelat

From the moment we arrived at Hotel Le Parc in Carcassonne, we were completely charmed. The service was warm, personal, and truly exceptional. The front desk clerk didn’t just hand us a key – they personally walked us to our room and gave us a full tour, making sure we felt completely at home. That level of hospitality set the tone for our entire stay. The room itself? Fantastic. Stylish, comfortable, and full of thoughtful touches. But the true highlight? Breakfast. Out. Of. This. World. The eggs were so damn good they deserve their own Michelin star, and the literal boat of pastries they brought us was indulgent, over-the-top, and utterly perfect. We left feeling relaxed, spoiled, and already planning our return. We truly couldn’t have asked for a better stay. Hotel Le Parc is a gem – one of the best hotel experiences we’ve ever had.

This is a seriously good hotel with amazing attention to detail - everything is thought out . The restaurant was a theatrical and superb experience . Wonderful presentation and service . Only slightly let down by two small details - wrong wine served as aperitif and wife given alcoholic petit four despite many statements that she does not drink alcohol .

The most miserable experience of our expensive vacation. We arrived around 6pm after a long drive in early September 2025. An overweight dark haired receptionist checked us into our room located nearby the reception desk. We walked into the room and it was freezing cold about 62 degrees F 16 Centigrade. We immediately asked the receptionist where we could turn on the heat. She flat out refused, stating it was summer. No heat available. The automatic towel rack was inoperable as well. We walked out on the terrace where the hot tub was located and discovered it to be totally empty. We then walked back to reception and asked her what happened to the hot tub. She told us it was broken. We paid extra for the hot tub. We spent the night under thin covers, freezing and using our bathrobes to add some warmth on top of us. We dined at the restaurant in town she recommended and in the middle of the night I woke up with severe food poisoning from her top choice. The following morning, when we checked out, a lovely young woman greeted us. We relayed to her our experience, clearly horrified by the treatment we received, she promised to take the issues to the owner. She also informs us the hot tubs were not broken at all, just emptied early and we were supposed to have been notified in advance if our arrival for a discounted fee which we never receive. A zero for customer service, freezing cold room and failure to notify.

Le Parc is an elegant hotel with really helpful staff. The attention to detail is truly amazing. All in all a lovely base for a short visit to lovely Carcassonne.

Very helpful staff, especially the evening gentleman at the desk who went out of his way to help us. We thought the suite was beautifully decorated—very kool and artistic. The setting on the deck was wonderful. We only stayed one night but didn’t leave the hotel. Oh,yes, I forgot to mention the definite romantic vibe.

We were given room 4 on the 2nd floor. There is a large balcony, with dining table for 2 on one side and comfortable chairs on the other side, overlooking lush greenery. Very private yet you can feel the cold morning breeze. The bed was very comfortable with sockets beside the bed- a plus! The shower and lavatory is covered by a black sheath curtain- shower pressure was strong. Shampoo conditioner and liquid soap were heavenly. Free coffee capsules, and some treats from the refrigerator like olives etc. There was a welcome treat of delicious blackberries, breadsticks and some Apricot pastry- everything was delicious. There was also an evening treat of chocolate waffle - also very delicious. Free coffee capsules. Breakfast is a MUST! You won’t be disappointed. It’s just very good and so much. The sheep yogurt and blueberry yogurt were very good. Service was impressive, our waitress Anissa was very informative and served with a smile. I can’t wait for our Tuesday dinner - will make a review after.