Peter Shields Inn & Restaurant

We went for dinner. Sat on the porch. A storm was threatening and it did rain. Plastic curtains kept the rain out. Service was very patchy. Our server Dylan was fine but we weren’t shown to our table - just pointed - and bread was literally thrown on the table. The BIG issue is that once it was dark one tiny candle was all the light provided. I couldn’t even see what I was eating. It is very expensive so we were surprised that the service was so poor. Give this place a big miss. Far more interesting places to eat at in Cape May.

We have been guests at PSI for the past 3 years, sometimes twice a year. Unfortunately, this last stay did not live up to previous positive experiences. For starters, Room 3 is to be avoided --- the bathroom is so tiny that you can barely turn around in it without bumping into something. (For reference, I am 5 feet and under 115 lbs.) The air conditioning didn't work and we weren't even offered a comp for the inconvenience, (They put in an ineffective window box air conditioner with masking tape with a gap wide enough to put your hand through it). There were ants in the room. At breakfast, there were no black teas available --- just 1 decaf with the rest being herbals. The breakfast menu has been the same for years now. It's eggs, pancakes or oatmeal - that's it. Also, the lock on the side door for us guests returning to the inn past 6:30 p.m. was broken, so we had to call the manager who arrived with a bit of an attitude for her inconvenience, but couldn't open the side door either. She had to go around to the front to use her code for entry but couldn't open the side door from the INSIDE! You just can't make this stuff up! PSI really needs to get their act together....such a shame for such a beautiful building. But poor customer service will always bring a bring a business to its knees. We cancelled our September reservation.

We have stayed in three different rooms at the PSI and enjoyed each one. The mattresses are unbeatable. The linens high quality, and the rooms very clean. The staff pleasant and helpful. We had a delicious dinner during our April stay. It was such a pleasure retreating to our comfy room and turning on the fireplace after dinner. For the first time we had breakfast, and it was excellent. This raises an issue, and hence the 4 instead of 5 stars. We are early risers, and having to wait until 8:30 for breakfast is a stretch. And for those of us wanting to get on the road earlier breakfast options would be appreciated. Another reason for the 4 stars - an inn of this caliber should have morning self-serve coffee. Not that I mind the Keurig set-up but fresh coffee from a dispenser would be preferable.